Swell
Swell provides reputation management, patient experience insights, and employee feedback tools for multi-location healthcare groups.
What Swell is
Swell provides reputation management, patient experience insights, and employee feedback tools for multi-location healthcare groups. It automates review invitations, monitors reviews, and drafts on-brand responses for one-click approval. Patient surveys can include Net Promoter Score, while employees can receive anonymous surveys and employee NPS prompts. Low scores, detractor surveys, and high-risk mentions can become tickets assigned to clinic or regional managers. Swell lists integrations with Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot, and Salesforce; its homepage says it connects to more than 100 EHR and practice management systems and monitors sync health in real time. The platform includes review widgets, monitoring alerts, and AI response assistance. Swell says it is HIPAA compliant and SOC 2 Type II certified, with U.S.-based healthcare-grade infrastructure. Pricing is on request and there is no free plan, but a free trial is set up after a consultation; no trial duration is stated. Plans are priced per location and include 3,000 monthly text messages and unlimited users.
Good
- Automates review invitations and monitors reviews
- Patient and anonymous employee surveys are available
- Escalations can create manager-assigned tickets
- Plans include unlimited users
Watch out
- Pricing is available on request
- Plans are priced per location
- Free trial requires a consultation
Who it suits
Swell is aimed at multi-location healthcare groups, including DSOs, MSOs, and specialty care groups. It may suit teams that want patient and employee feedback alongside review management.
Verdict
Swell brings reputation, patient feedback, and employee surveys into one healthcare-focused platform. Ask about per-location pricing and trial setup before choosing a plan.
Plans and prices
From Swell's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Employee Experience Insights | Priced on request | Priced per location · 3,000 monthly text messages · Unlimited users |
| Online Reputation Management | Priced on request | Priced per location · 3,000 monthly text messages · Unlimited users |
| Patient Experience Insights | Priced on request | Priced per location · 3,000 monthly text messages · Unlimited users |
The facts
Each one read from Swell's own pages, with the date it was checked.
What it does
- AI response assistance
- Yeschecked 22 Sep 2026
- Employee feedback
- Swell offers anonymous employee surveys and employee Net Promoter Score feedback.checked 11 Oct 2026
- Enterprise features
- Enterprise options include Swell API access, an enterprise portal, custom onboarding, enterprise reporting, custom integrations, and listing management.checked 11 Oct 2026
- Escalations
- Low scores, detractor surveys, and high-risk mentions can be turned into tickets assigned to clinic or regional managers.checked 11 Oct 2026
- Healthcare integration coverage
- The homepage says Swell connects to more than 100 EHR and practice management systems and monitors sync health in real time.checked 11 Oct 2026
- Integrations
- Swell lists integrations including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot, and Salesforce.checked 11 Oct 2026
- Intended users
- Swell describes itself as built for multi-location healthcare groups, including DSOs, MSOs, and specialty care groups.checked 11 Oct 2026
- Monitoring alerts
- Yeschecked 22 Sep 2026
- Patient surveys
- Swell supports automated patient feedback surveys, including Net Promoter Score surveys.checked 11 Oct 2026
- Purpose
- Swell provides multi-location healthcare groups with reputation management, patient experience insights, and employee feedback tools.checked 11 Oct 2026
- Request channels
- email_and_smschecked 22 Sep 2026
- Review display widgets
- Yeschecked 22 Sep 2026
- Review management
- The platform automates review invitations, monitors reviews, and drafts on-brand responses for one-click approval.checked 11 Oct 2026
- Review sources
- Google,Healthgrades,Facebookchecked 22 Sep 2026
- Security
- Swell says it is HIPAA compliant and SOC 2 Type II certified, with U.S.-based healthcare-grade infrastructure.checked 11 Oct 2026
- Support
- The pricing page lists U.S.-based phone, email, and chat support, a knowledge base, and 30-minute setup and onboarding.checked 11 Oct 2026
The company
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- Holladay, Utah, USAchecked 28 Sep 2026
Money
- Trial
- Swell offers a free trial set up after a consultation; the page does not state a trial length.checked 11 Oct 2026
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