Superchat
8.7#2 in review management softwareFrom €89 a monthFree planAndroidiOSWebAPI
VisitSuperchat vs Swell
What both publish
| Fact | Superchat | Swell |
|---|---|---|
| Founded | 2020 | 2016 |
| Headquarters | Berlin, Germany | Holladay, Utah, USA |
| Integrations | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. | Swell lists integrations including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot, and Salesforce. |
| Monitoring alerts | Yes | Yes |
| Request channels | multichannel | email_and_sms |
Superchat plans
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- Custom—
Swell plans
- Employee Experience InsightsPriced on request
- Online Reputation ManagementPriced on request
- Patient Experience InsightsPriced on request
Pick Superchat if…
Superchat suits businesses that want to collect and monitor reviews across several platforms while managing customer conversations in a shared inbox. It may also fit teams seeking review invitations, reminders, and mobile access for replying to customers.
Pick Swell if…
Swell is aimed at multi-location healthcare groups, including DSOs, MSOs, and specialty care groups. It may suit teams that want patient and employee feedback alongside review management.