STEL Order

Overview

STEL Order is a repair-business management system for coordinating service jobs and the records around them. It suits appliance repair teams that need customer and equipment histories alongside estimates, invoicing, and technician dispatch. Its breadth is appealing, but the free tier lacks field service management, while the paid plans start at $60 per month.

Key features

• Job coordination: Create service requests, assign technicians, record work notes, and handle tasks lasting multiple days. Dispatch, scheduling, and work orders connect the office workflow to field work.
• Customer and appliance records: Customer files can hold warranty details, billing information, transaction history, contact preferences, and images, audio, or video. Equipment and asset tracking gives teams a way to maintain appliance histories alongside customer records.
• Estimates, invoices, and payments: The system supports estimates, invoicing, and online payment workflows, keeping commercial steps close to service jobs rather than requiring a separate billing process.
• Inventory and catalogs: Product catalogs, bundles, price lists, and inventory across multiple locations make STEL Order more suitable for repair businesses that also manage parts or products than for teams needing job scheduling alone.
• Mobile work: Native Android and iOS apps support offline work and sync when connectivity returns. That is useful for technicians working where a connection is unreliable, though it does not remove the need for mobile devices and later synchronization.
• Connections and development: Integrations include Shopify, WooCommerce, PrestaShop, PayPal, Stripe, Zapier, n8n, and Make. A public REST API supports reading, creating, editing, and deleting information, making the Pro tier relevant to businesses connecting their own systems.
• Privacy and support: STEL Order's privacy policy says it applies GDPR principles and guarantees personal-data security and confidentiality, and names AWS as a hosting subcontractor. The appliance repair page also describes technical support and onboarding training, with access to staff by phone on paid tiers that include phone support.

Pricing

STEL Order uses a freemium model, with a free plan and a free trial. The paid plans are shown at $60 per month for Business and $90 per month for Pro; no seat allowance or trial duration is stated.

• Free — free, billed $0 monthly: Includes catalog, CRM, estimates, billing, expenses, calendar, reports, and mobile app. It is a sensible starting point for a small operation evaluating core records and administration, but it gives up field service management, which Business and Pro include. No user or job quota is stated.
• Business — $60 a month, billed $60 monthly: Adds field service management, an online shop, and phone support. This is the more fitting paid choice for teams that need to manage technician work and sell online, but extra users cost $30 per month each, so the price can rise as a team grows.
• Pro — $90 a month, billed $90 monthly: Includes API access, GPS, multiple geolocation, field service management, and phone support. It is aimed at businesses needing system connections or location capabilities; the $30 monthly premium over Business is harder to justify if those additions are not needed.

The published plan amounts are monthly; no annual term or renewal conditions are given. The free plan remains the lowest-cost option, but businesses relying on field service management need a paid tier.

Platforms

STEL Order supports Android, iOS, and web, plus an API for integrations and custom connections. Its mobile apps can work offline and synchronize later, while web access serves office workflows.

Who it's for

STEL Order is best suited to appliance repair businesses coordinating technicians while maintaining customer, warranty, equipment, and inventory records. It is particularly relevant when estimates, invoicing, payments, and product management belong in the same workflow. Businesses that need field service management should budget for Business or Pro; a smaller business focused on basic CRM and billing can begin with Free.

Pros and cons

Pros

• Combines work orders and dispatch with appliance histories, warranty records, billing, and payment workflows.
• Offline-capable native mobile apps support technicians working without a reliable connection.
• Multiple commerce, payment, automation, and API connections offer routes to fit existing systems.

Cons

• The Free plan omits field service management, limiting its usefulness for teams needing technician job coordination.
• Business charges $30 per month for each extra user, which can materially increase the bill for larger teams.
• Pro costs $90 per month, so its higher price makes most sense when API, GPS, or multiple geolocation is needed.

Alternatives

Browse Appliance Repair Software to compare category options. ServiceM8 is worth considering for a smaller team: its free plan covers one user and 30 jobs per month, with Android, iOS, and macOS support. Homi Appliance may suit a business seeking free launch access and support for up to 15 total members, with Android, iOS, and web apps.

Agoserve is an option for buyers seeking a paid appliance-service product with desktop and mobile platform coverage; its listed 6-to-10-license plan costs €60 HT/month. Aptora may be relevant to organizations already using Total Office Manager, since its $50-per-month Customer Access Portal requires that product and an active service agreement.

Tradify is a paid alternative with job management, scheduling, quoting, and invoicing; its Lite plan is $47 USD per user/month. ServiceWorks is another paid option with Android, iOS, web, and API support. Rossware may suit buyers seeking a paid product with Windows, self-hosted, Android, and iOS support. GetTimePad is a paid alternative with API, iOS, and web support.

Verdict

Choose STEL Order if your appliance repair business needs one system for dispatch, technician work, customer and appliance histories, inventory, and billing, especially if offline mobile work or integrations matter. Its strongest case is the connection between field jobs and the records and transactions around them. Look elsewhere if you need field service management at no cost or if the Business per-user add-on and Pro price do not fit your team.