Rossware
Rossware provides software solutions and support for appliance repair businesses, centered on ServiceDesk.
What Rossware is
Rossware provides software solutions and support for appliance repair businesses, centered on ServiceDesk. Its core tools cover calls and jobs, scheduling and dispatch, inventory, reporting, estimates and invoicing. The main ServiceDesk application is a Windows desktop program that depends on the Windows file structure. SD-Mobile gives technicians access to jobs, check-in and check-out, post-visit reports and a route for sending that information back to ServiceDesk; it is available for Android and iOS, with an older Windows version. Rossware offers Windows server hosting for remote access through remote desktop apps on Windows, Mac, iOS or Android, though some Mac functionality is limited. Dispatch integrations include ServiceBench, ServiceLive, Dispatch.me, Service Power, LG and Samsung. SD-CyberOffice provides an embeddable booking widget with live availability. Optional AI-powered route optimization considers technicians, jobs, timeframes, skillsets and lunch breaks, and is charged per use. ServiceDesk core software is listed at $199 a month, with a six-month minimum commitment. Support is available by live connection, email or phone.
Good
- ServiceDesk includes scheduling, dispatch and invoicing.
- Technicians can send post-visit reports from SD-Mobile.
- Integrates with several warranty dispatch services.
- Online booking can show live availability.
- Support is available by live connection, email or phone.
Watch out
- The main ServiceDesk app runs exclusively on Windows.
- Core software has a six-month minimum commitment.
- Some hosted Mac functionality is limited.
- QuickBooks data export is available, but no direct integration.
Who it suits
Rossware is aimed at appliance repair businesses that need call, job, dispatch and inventory workflows. It may suit teams whose technicians use Android or iOS and who want mobile job updates connected to ServiceDesk.
Verdict
Rossware brings appliance-service management together with technician mobile tools, booking and dispatch integrations. The core application is Windows-only, and its listed price includes a six-month minimum commitment.
Plans and prices
From Rossware's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| American Home Shield Status Updater | $10 a month | $10/mo |
| DispatchLinks | $29 a month | For ServiceBench, ServicePower, etc. · $29/mo |
| SD-Mobile | $32 a month | Technician app · $32/user/mo |
| SmartParts | $35 a month | $35/mo |
| SD-Dealer | $49 a month | Merchandise sales · $49/mo |
| SD-RevenueBuilder | $49 a month | Recurring service · $49/mo |
| ServiceDesk core software | $199 a month | Unlimited access to core features · call management · job management · scheduling and dispatch · inventory management · reporting · estimates and invoicing · Price in USD per month; the order page states a 6 month minimum commitment. |
| Server Hosting Tier 1 | $299 a month | 2 users included · recommended 1–3 · 2 CPU cores · 4GB RAM · 150GB storage · $299/month |
| Server Hosting Tier 2 | $399 a month | 7 users included · recommended 3–7 · 2 CPU cores · 8GB RAM · 150GB storage · $399/month |
| SD-CyberOffice | Priced on request | Communication automation · additional usage fees listed on product page · Usage based |
The facts
Each one read from Rossware's own pages, with the date it was checked.
What it does
- Backups
- Rossware describes SD Cloud Backup as automatically saving ServiceDesk data to a secure online location and recommends keeping a local backup too.checked 30 Sep 2026
- Core features
- ServiceDesk includes call and job management, scheduling and dispatch, inventory management, reporting, estimates, and invoicing.checked 30 Sep 2026
- Dispatch integrations
- Rossware lists integrations with ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung, including information flow with warranty dispatchers.checked 30 Sep 2026
- Hosting
- Rossware offers Windows server hosting and says hosted ServiceDesk can be accessed remotely through remote desktop apps on Windows, Mac, iOS, or Android, with some Mac functionality limited.checked 30 Sep 2026
- Online booking
- SD-CyberOffice offers an embeddable online scheduling widget that lets customers view live availability and schedule jobs into ServiceDesk.checked 30 Sep 2026
- Purpose
- Rossware says it provides software solutions and support for appliance repair businesses.checked 30 Sep 2026
- QuickBooks
- ServiceDesk can export sales report data for import into QuickBooks; Rossware says it does not directly integrate into QuickBooks.checked 30 Sep 2026
- Route optimization
- Rossware says optional AI-powered whole-roster route optimization considers technicians, jobs, timeframes, skillsets, and lunch breaks, and charges per use.checked 30 Sep 2026
- Server security
- Rossware's RSS Key maintains a list of safe IP addresses allowed to connect to its server and blocks other connections.checked 30 Sep 2026
- Support
- Support is available by live connection, email, or phone; hosted-server clients receive 24/7 support for server uptime emergencies.checked 30 Sep 2026
- Support scope
- Rossware support covers learning and troubleshooting its software, but excludes unsupported third-party integrations and software.checked 30 Sep 2026
The company
- Headquarters
- Auburn, Alabama, United Stateschecked 28 Sep 2026
Where it runs
- Mobile app
- SD-Mobile lets technicians view jobs, check in and out, submit post-visit reports, and send that information back to ServiceDesk; it is available for Android and iOS, with an older Windows version.checked 30 Sep 2026
- Windows application
- The main ServiceDesk application runs exclusively on Windows and is a desktop application that depends on the Windows file structure.checked 30 Sep 2026
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