Rossware
- Android app
- Yes
- Free plan
- No
- Paid plans from
- $10/mo
- Runs on
- Android, iOS, self-hosted, Windows
Summary
Rossware provides software solutions and support for appliance repair businesses, centered on ServiceDesk. Its core tools cover calls and jobs, scheduling and dispatch, inventory, reporting, estimates and invoicing. The main ServiceDesk application is a Windows desktop program that depends on the Windows file structure. SD-Mobile gives technicians access to jobs, check-in and check-out, post-visit reports and a route for sending that information back to ServiceDesk; it is available for Android and iOS, with an older Windows version. Rossware offers Windows server hosting for remote access through remote desktop apps on Windows, Mac, iOS or Android, though some Mac functionality is limited. Dispatch integrations include ServiceBench, ServiceLive, Dispatch.me, Service Power, LG and Samsung. SD-CyberOffice provides an embeddable booking widget with live availability. Optional AI-powered route optimization considers technicians, jobs, timeframes, skillsets and lunch breaks, and is charged per use. ServiceDesk core software is listed at 199.00 USD per month, with a six-month minimum commitment. Support is available by live connection, email or phone.
Who it is for
Rossware is aimed at appliance repair businesses that need call, job, dispatch and inventory workflows. It may suit teams whose technicians use Android or iOS and who want mobile job updates connected to ServiceDesk.
What is good
- ServiceDesk includes scheduling, dispatch and invoicing.
- Technicians can send post-visit reports from SD-Mobile.
- Integrates with several warranty dispatch services.
- Online booking can show live availability.
- Support is available by live connection, email or phone.
What to know first
- The main ServiceDesk app runs exclusively on Windows.
- Core software has a six-month minimum commitment.
- Some hosted Mac functionality is limited.
- QuickBooks data export is available, but no direct integration.
Verdict
Rossware brings appliance-service management together with technician mobile tools, booking and dispatch integrations. The core application is Windows-only, and its listed price includes a six-month minimum commitment.
Rossware plans and pricing
All plansCompared on appliance repair software
- Free plan
- Norossware.com
- Dispatch & scheduling
- Yesrossware.com
- Work orders
- Yesrossware.com
- Warranty records
- Yesrossware.com
- Parts inventory
- Yesrossware.com
- Technician mobile app
- Yesrossware.com
- Invoicing & payments
- Yesrossware.com
- Appliance history
- Yesrossware.com
Facts
- Purpose
- Rossware says it provides software solutions and support for appliance repair businesses.rossware.com · 30 Sept 2026
- Core features
- ServiceDesk includes call and job management, scheduling and dispatch, inventory management, reporting, estimates, and invoicing.rossware.com · 30 Sept 2026
- Windows application
- The main ServiceDesk application runs exclusively on Windows and is a desktop application that depends on the Windows file structure.rossware.com · 30 Sept 2026
- Mobile app
- SD-Mobile lets technicians view jobs, check in and out, submit post-visit reports, and send that information back to ServiceDesk; it is available for Android and iOS, with an older Windows version.help.rossware.com · 30 Sept 2026
- Hosting
- Rossware offers Windows server hosting and says hosted ServiceDesk can be accessed remotely through remote desktop apps on Windows, Mac, iOS, or Android, with some Mac functionality limited.rossware.com · 30 Sept 2026
- Dispatch integrations
- Rossware lists integrations with ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung, including information flow with warranty dispatchers.rossware.com · 30 Sept 2026
- QuickBooks
- ServiceDesk can export sales report data for import into QuickBooks; Rossware says it does not directly integrate into QuickBooks.rossware.com · 30 Sept 2026
- Online booking
- SD-CyberOffice offers an embeddable online scheduling widget that lets customers view live availability and schedule jobs into ServiceDesk.rossware.com · 30 Sept 2026
- Route optimization
- Rossware says optional AI-powered whole-roster route optimization considers technicians, jobs, timeframes, skillsets, and lunch breaks, and charges per use.rossware.com · 30 Sept 2026
- Server security
- Rossware's RSS Key maintains a list of safe IP addresses allowed to connect to its server and blocks other connections.help.rossware.com · 30 Sept 2026
- Backups
- Rossware describes SD Cloud Backup as automatically saving ServiceDesk data to a secure online location and recommends keeping a local backup too.help.rossware.com · 30 Sept 2026
- Support
- Support is available by live connection, email, or phone; hosted-server clients receive 24/7 support for server uptime emergencies.help.rossware.com · 30 Sept 2026
- Support scope
- Rossware support covers learning and troubleshooting its software, but excludes unsupported third-party integrations and software.help.rossware.com · 30 Sept 2026
Company
- Headquarters
- Auburn, Alabama, United Statesrossware.com · 28 Sept 2026
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Sources
- rossware.com/about· checked 30 Sept 2026
- rossware.com/pricing· checked 30 Sept 2026
- help.rossware.com/en/articles/505984· checked 30 Sept 2026
- rossware.com/hosting· checked 30 Sept 2026
- rossware.com/sd-cyberoffice· checked 30 Sept 2026
- help.rossware.com/en/articles/733440· checked 30 Sept 2026
- help.rossware.com/en/articles/734272· checked 30 Sept 2026
- help.rossware.com/en/articles/504832· checked 30 Sept 2026
- help.rossware.com/en/articles/492480· checked 30 Sept 2026
- rossware.com· checked 28 Sept 2026
- rossware.com/hosting-signup· checked 30 Sept 2026