ServiceNow IT Asset Management
ServiceNow IT Asset Management manages hardware, software, and cloud assets across their lifecycle on the ServiceNow AI Platform.
What ServiceNow IT Asset Management is
ServiceNow IT Asset Management manages hardware, software, and cloud assets across their lifecycle on the ServiceNow AI Platform. Its AI Agents automate asset tasks from planning through retirement, while connections to catalogs, the CMDB, and procurement provide visibility and collaboration. Organizations can use the product to reclaim unused software licenses, track hardware, and rightsize cloud resources. Accurate asset and license records support audit readiness; the product is also intended to reduce risks involving unauthorized technology, vulnerabilities, license compliance, and missing devices. Software Asset Management can retrieve usage data from services such as Adobe Cloud, Google Workspace, GitHub, Jira Software, and Microsoft 365. The cloud product is available on Android, iOS, and web, with API access. It supports software license and contract tracking, barcode scanning, and employee self-service. Software and hardware asset subscriptions can be purchased separately or bundled. There is no free plan, and pricing is available on request; the linked pricing page displays a page-not-found message.
Good
- Automates asset tasks from planning through retirement.
- Tracks software licenses, contracts, and hardware.
- Connects with catalogs, CMDB, and procurement.
- Supports several SaaS usage-data integrations.
Watch out
- No free plan is available.
- Pricing is available on request.
- Linked pricing page displays a page-not-found message.
Who it suits
It suits organizations coordinating IT assets across IT, procurement, facilities, and other business teams. It may also fit teams seeking lifecycle automation, license tracking, and audit-ready asset records.
Verdict
ServiceNow IT Asset Management covers asset lifecycle work alongside license reclamation, hardware tracking, and cloud resource sizing. Consider it if these workflows and cross-team visibility match your organization’s needs; confirm pricing directly with ServiceNow.
Plans and prices
From ServiceNow IT Asset Management's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise IT Asset Management | Priced on request | scalable packages · separate or bundled subscriptions · Custom quote; ServiceNow says pricing is tailored to company needs. |
The facts
Each one read from ServiceNow IT Asset Management's own pages, with the date it was checked.
Where it runs
- AI platform
- ServiceNow presents one platform combining AI, data, and workflows.checked 27 Sep 2026
- Certified applications
- The ServiceNow Store offers hundreds of certified, ready-to-use applications.checked 27 Sep 2026
What it does
- Audit readiness
- ServiceNow says accurate asset and license records help organizations maintain audit readiness and respond to audits.checked 9 Oct 2026
- Barcode scanning
- Yeschecked 23 Sep 2026
- Community support
- The community lets customers share tips, exchange resources, and solve problems together.checked 27 Sep 2026
- Contract tracking
- Yeschecked 23 Sep 2026
- Customer support
- Customers can access instances, manage tasks, and use self-service help through Customer Support.checked 27 Sep 2026
- Deployment
- cloudchecked 23 Sep 2026
- Developer resources
- ServiceNow offers tools and personal developer instances for teams building apps.checked 27 Sep 2026
- Employee self-service
- Yeschecked 23 Sep 2026
- Integration methods
- The platform supports third-party integration methods including web services, JDBC, LDAP, Excel, CSV, email, SOAP, REST, and WSDL; API and command-line integrations can use a MID Server.checked 9 Oct 2026
- Integrations
- Software Asset Management can integrate with SaaS applications including Adobe Cloud, Google Workspace, GitHub, Jira Software, and Microsoft 365 to retrieve usage data.checked 9 Oct 2026
- Licensing
- The ITAM licensing documentation says Software Asset Management and Hardware Asset Management subscriptions can be purchased separately or in bundles.checked 9 Oct 2026
- Lifecycle automation
- ServiceNow AI Agents automate asset tasks from planning through end of life, including tracking, usage, and retirement.checked 9 Oct 2026
- Lifecycle focus
- The product focuses on improving technology use and spend across the IT asset lifecycle.checked 27 Sep 2026
- Pricing page status
- The linked pricing page is not available and displays a page-not-found message.checked 27 Sep 2026
- Purpose
- ITAM manages the full lifecycle of hardware, software, and cloud IT assets on the ServiceNow AI Platform.checked 9 Oct 2026
- Responsible AI
- ServiceNow describes its AI as human-centered, inclusive, transparent, and accountable.checked 27 Sep 2026
- Risk management
- ITAM is described as helping reduce risks related to unauthorized technology, vulnerabilities, license compliance, and missing devices.checked 9 Oct 2026
- Security and compliance
- ServiceNow says it has maintained annual SOC 2 Type 2 attestations since 2013 for controls relevant to security, availability, and confidentiality.checked 9 Oct 2026
The company
- Company usage
- ServiceNow says FedEx uses 5 million ServiceNow workflows each month.checked 27 Sep 2026
Money
- Cost and risk
- The product is positioned to control costs and minimize risks across the IT asset lifecycle.checked 27 Sep 2026
- Cost management
- The product helps organizations reclaim unused software licenses, track hardware, and rightsize cloud resources.checked 9 Oct 2026
- Free plan
- Nochecked 23 Sep 2026
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