ServiceNow Event Management
The facts below are what the maker publishes about ServiceNow Event Management, checked and dated. Our editors have not written about it yet.
Plans and prices
From ServiceNow Event Management's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| ITOM Advanced | Priced on request | Discovery · Service Mapping · Certificate Inventory and Management · AI Agent Topology Mapping · Now Assist for ITOM · API Insights · LEAP · Cloud Account Management · custom quote |
| ITOM Prime | Priced on request | Includes Advanced · Event Management · Metric Intelligence · Health Log Analytics · Now Assist for ITOM · Service Observability · Service Reliability Management · Synthetic Monitoring · custom quote |
| ITOM Prime (includes Event Management) | Priced on request | Includes ITOM Advanced · Event Management · Metric Intelligence · Health Log Analytics · Service Observability · Service Reliability Management · Synthetic Monitoring · Get Custom Quote |
The facts
Each one read from ServiceNow Event Management's own pages, with the date it was checked.
What it does
- AI alert insights
- Generative AI extracts key alert details, simplifies technical language, and surfaces a probable root cause.checked 12 Oct 2026
- Alert correlation
- It correlates events into alerts and lets users test rule changes to preview behavior before production deployment.checked 12 Oct 2026
- Alert insights
- Generative AI extracts important alert details, reduces technical language, and surfaces a probable root cause.checked 15 Oct 2026
- Automated remediation
- Event Management can route alerts into workflows that restart services, escalate issues, or perform other common fixes.checked 15 Oct 2026
- Availability
- ServiceNow says Event Management is available with IT Operations Management.checked 12 Oct 2026
- Commercial licence
- ServiceNow terms grant limited subscription access, reserve intellectual-property ownership to ServiceNow and its licensors, and prohibit redistribution, reverse engineering, and derivative works.checked 15 Oct 2026
- Connector extensibility
- ServiceNow supplies connectors through its store and third parties, and documents creation of custom connectors.checked 15 Oct 2026
- Custom payload collection
- The MID WebService Event Collector accepts custom JSON, XML, or plain-text payloads through a MID Server URL.checked 15 Oct 2026
- Documentation coverage
- The documentation includes setup, event collection, integrations, processing, alert grouping, service health, licensing, troubleshooting, community help, and developer training links.checked 15 Oct 2026
- Event API
- The Event API exposes Event, SNEventSenderProvider, and IEventSender APIs for setting fields and sending events through a MID Server.checked 15 Oct 2026
- Event intake
- Event Management can collect events directly or through a MID Server, SNMP trap, or email, using push or pull integrations.checked 12 Oct 2026
- Inbound web service
- A JSON web-service endpoint at /api/global/em/jsonv2 accepts one or more events for insertion into the em_event table.checked 15 Oct 2026
- Integrations
- The Event Management Connectors release notes list integrations including Datadog, Dynatrace, Azure Monitor, SolarWinds, Kafka, Zabbix, Nagios, and IBM Netcool.checked 12 Oct 2026
- Licensing metric
- Licensing is calculated from CMDB configuration items bound to alerts or, when unbound, from event-sending nodes measured over the previous year.checked 15 Oct 2026
- Limit: complexity and learning curve
- Independent reviewers repeatedly report that implementation, configuration, customization, and advanced administration require substantial expertise.checked 15 Oct 2026
- Limit: inconsistent efficiency
- TrustRadius synthesis says efficiency gains vary and one reviewer reported that issue-resolution time increased.checked 15 Oct 2026
- Limit: mobile usability
- Google Play reviewers report that ServiceNow Agent can be slow, sign users out after network interruptions, and offers less customization than the Classic app.checked 15 Oct 2026
The company
- Company founded
- ServiceNow says Fred Luddy founded the company in 2004.checked 12 Oct 2026
- Company founding
- ServiceNow states that Fred Luddy founded the company in 2004.checked 15 Oct 2026
- Company headquarters
- ServiceNow lists its headquarters at 2225 Lawson Lane, Santa Clara, California 95054.checked 15 Oct 2026
- Company size
- LinkedIn lists ServiceNow as a public software-development company with more than 10,001 employees.checked 15 Oct 2026
- Founded
- 2004checked 23 Sep 2026
- Headquarters
- Santa Clara, California, United Stateschecked 23 Sep 2026
Money
- Limit: cost
- Reviewers and Software Advice describe ServiceNow as expensive, especially for smaller organizations or deployments using advanced modules.checked 15 Oct 2026
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