Summary
Ruby provides live virtual receptionists and managed live chat for small businesses that need help answering calls, engaging website visitors, capturing leads, and scheduling appointments. Trained human receptionists answer calls; the service is not an AI receptionist independently conducting calls. Plans include 24/7 coverage, including evenings, weekends, and holidays. Ruby offers call and voicemail transcripts generated by AI, caller sentiment analysis, robocall filtering, and Call Nav, which surfaces business information to receptionists. Customers can use the Android, iOS, or web app to adjust call handling, check messages and voicemails, track usage, and call or text from a Ruby-hosted business number. Listed integrations include Clio, Calendly, Google Calendar, HubSpot, Salesforce, Slack, Zapier, Zendesk, and Zoho. Ruby also offers HIPAA-compliant services; sensitive messages and call details for those services are accessed in the app or online portal, and the team provides a Business Associate Agreement. Plans vary by monthly minutes or chats. Listed options include Call Ruby 50 at 250.00 USD per month and Chat Ruby 10 at 143.00 USD per month.
Who it is for
Ruby suits small businesses that want human call answering or managed live chat, including legal, home services, business services, finance, and healthcare organizations. It may also fit businesses that need call routing, message taking, appointment scheduling, or multilingual answering.
What is good
- Human receptionists answer calls.
- Plans include 24/7 coverage.
- App supports call handling and message checks.
- Call routing and appointment scheduling are available.
- Offers HIPAA-compliant services and a Business Associate Agreement.
What to know first
- No free plan is listed.
- Plans vary by monthly minutes or chats.
- Listed Call Ruby 50 costs 250.00 USD per month.
Verdict
Ruby combines human receptionist coverage with managed chat and business-number tools across Android, iOS, and web. Check the monthly minute or chat allowance and plan price against the volume of calls and conversations you expect.
Ruby plans and pricing
All plansCompared on virtual receptionist services
Facts
- What it does
- Ruby provides live virtual receptionists and managed live chat to help businesses answer calls, engage website visitors, capture leads, and schedule appointments.ruby.com · 2 Oct 2026
- Human answering
- Ruby says trained human receptionists answer calls and that an AI virtual receptionist independently conducting calls is not how its service works.ruby.com · 2 Oct 2026
- Coverage
- Virtual receptionist and chat plans include 24/7 coverage, including after-hours, weekends, and holidays.ruby.com · 2 Oct 2026
- AI features
- Ruby offers AI-generated call and voicemail transcripts, caller sentiment analysis, robocall filtering, and Call Nav, an assistant that surfaces business information for receptionists.ruby.com · 2 Oct 2026
- Integrations
- Ruby lists integrations including Clio, Calendly, Google Calendar, HubSpot, Salesforce, Slack, Zapier, Zendesk, and Zoho.ruby.com · 2 Oct 2026
- Mobile app
- The Ruby app lets customers update call handling, check messages and voicemails, track usage, and call or text using their Ruby-hosted business number.ruby.com · 2 Oct 2026
- Platforms
- Ruby describes its app as optimized for iPhone and Android and also provides an online portal.ruby.com · 2 Oct 2026
- Healthcare privacy
- Ruby offers HIPAA-compliant services; for those services, sensitive messages and call details are accessed through the Ruby app or online portal rather than email or text.ruby.com · 2 Oct 2026
- Healthcare agreement
- Ruby says its team provides a Business Associate Agreement for customers signing up for HIPAA-compliant receptionist service.ruby.com · 2 Oct 2026
- Support
- Ruby lists 844-311-7829 for sales and 866-611-7829 for support.ruby.com · 2 Oct 2026
- Plan limits
- Ruby says larger offerings are available by contacting the company, and the listed receptionist plans vary by monthly minutes while chat plans vary by monthly chats.ruby.com · 2 Oct 2026
- Intended customers
- Ruby describes its services for small businesses and names legal, home services, business services, finance, and healthcare among the industries it serves.ruby.com · 2 Oct 2026
Company
- Founded
- 2003ruby.com · 28 Sept 2026
- Headquarters
- Portland, Oregon, United Statesruby.com · 28 Sept 2026
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Sources
- ruby.com· checked 2 Oct 2026
- ruby.com/plans-and-pricing/· checked 2 Oct 2026
- ruby.com/ai/· checked 2 Oct 2026
- ruby.com/solutions/integrations/· checked 2 Oct 2026
- ruby.com/the-ruby-app/· checked 2 Oct 2026
- ruby.com/solutions/live-virtual-receptionists/· checked 2 Oct 2026
- ruby.com/hipaa-virtual-receptionists/· checked 2 Oct 2026