MAP Communications
The facts below are what the maker publishes about MAP Communications, checked and dated. Our editors have not written about it yet.
Plans and prices
From MAP Communications's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pay As You Go | $49 a month | 0 included minutes · $1.37 per additional minute · toll-free number · 24/7 coverage · secure portal · English and Spanish · no long-term contract · HIPAA, PCI-DSS, HITRUST and SOC-2 certified · monthly |
| Business | $179 a month | 125 included minutes · $1.30 per additional minute · toll-free number · 24/7 coverage · secure portal · English and Spanish · no long-term contract · HIPAA, PCI-DSS, HITRUST and SOC-2 certified · monthly |
| Enterprise | $339 a month | 250 included minutes · $1.28 per additional minute · toll-free number · 24/7 coverage · secure portal · English and Spanish · no long-term contract · HIPAA, PCI-DSS, HITRUST and SOC-2 certified · monthly |
| Premium | $649 a month | 500 included minutes · $1.28 per additional minute · toll-free number · 24/7 coverage · secure portal · English and Spanish · no long-term contract · HIPAA, PCI-DSS, HITRUST and SOC-2 certified · monthly |
The facts
Each one read from MAP Communications's own pages, with the date it was checked.
What it does
- 24/7 live answering
- U.S.-based agents answer calls around the clock, including nights, holidays and weekends.checked 15 Oct 2026
- Additional fees
- Terms list a $0.024-per-call telecom fee plus possible compliance, technology and seven-major-holiday fees.checked 15 Oct 2026
- API and SDKs
- The public pages reviewed describe integrations and proprietary ECHO software but do not provide public API endpoints or SDK downloads.checked 15 Oct 2026
- Bilingual service
- The service provides English- and Spanish-speaking representatives.checked 15 Oct 2026
- Call features
- Features include appointment scheduling, live call transfer, and lead qualification.checked 8 Oct 2026
- Call routing
- MAP supports live transfers and routing to specified departments or people.checked 15 Oct 2026
- Custom scripts
- MAP builds call scripts around a customer’s preferred language, policies and procedures.checked 15 Oct 2026
- Dashboard
- Client dashboards provide live reporting and actionable insights.checked 8 Oct 2026
- Dashboard reporting
- The client dashboard supplies real-time analytics, reporting and actionable call information.checked 15 Oct 2026
- Documentation and support
- Public documentation consists mainly of service FAQs and feature pages; onboarding is guided and MAP says most accounts can be configured within 48 hours.checked 15 Oct 2026
- Integrations
- The website names Calendly, Google Calendar, Clio, Rocket Matter, HubSpot, Salesforce and Zapier integrations, plus healthcare connections including Athenahealth, TigerConnect, Epic and Mobile Heartbeat.checked 15 Oct 2026
- Languages
- Receptionists provide support in English and Spanish.checked 8 Oct 2026
- Lead qualification
- Call-center agents screen leads and forward calls that meet the customer’s criteria.checked 15 Oct 2026
Where it runs
- Appointment scheduling
- Agents can maintain calendars, schedule appointments and send appointment reminders.checked 15 Oct 2026
Money
- Billing terms
- Map describes its agreements as flexible and month-to-month, with no long-term contracts on the listed plans.checked 8 Oct 2026
- Limit: billing disputes
- One Trustpilot reviewer reported apparent double billing, large invoices and confusing corrected statements after cancellation.checked 15 Oct 2026
The company
- Company headquarters
- MAP’s headquarters are at 555 Belaire Avenue, sixth floor, Chesapeake, Virginia 23320.checked 15 Oct 2026
- Company legal name
- Crunchbase lists the legal name as MAP Communications, Inc. and operating status as active.checked 15 Oct 2026
- Company ownership
- MAP says it is 100% employee-owned.checked 15 Oct 2026
- Company size
- LinkedIn lists MAP Communications in the 501–1,000 employee range.checked 15 Oct 2026
- Company type
- LinkedIn describes MAP Communications as privately held.checked 15 Oct 2026
- Founded
- 1990checked 28 Sep 2026
- Founded year
- LinkedIn and G2 state that MAP Communications was founded in 1991, while MAP’s own about page says it has operated since 1990.checked 15 Oct 2026
- Headquarters
- Chesapeake, Virginia, USAchecked 28 Sep 2026
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