Moneypenny
Moneypenny provides outsourced phone answering, AI call answering, live chat, switchboard, lead management, and customer service for businesses.
What Moneypenny is
Moneypenny provides outsourced phone answering, AI call answering, live chat, switchboard, lead management, and customer service for businesses. UK-based receptionists can answer calls in a client’s company name, transfer them, and take messages. Its AI Receptionist can take messages, book appointments, and qualify leads around the clock, with live receptionists available for calls requiring human judgment. Moneypenny says clients set the AI’s boundaries and that it will not improvise or go off-script. Integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly, and Stripe; messages can also go to a CRM through an API if it has an open API. The service has web, iOS, Android, and API support. Prices listed include £10 a month for a local number and £12 a month for a regional or national number, each with 200 landline and 200 mobile minutes; a freephone number is £15 a month. There is no free plan, but a 7-day trial is offered.
Good
- Receptionists answer in the client's company name.
- AI can take messages, book appointments, and qualify leads 24/7.
- Integrations include Salesforce, HubSpot, and Google Calendar.
- A 7-day trial is offered.
Watch out
- No free plan is listed.
- Message Taking calls are answered weekdays, 9am to 5pm.
- Smaller schemes have a three-month minimum term.
- Larger schemes require a six- or twelve-month commitment.
Who it suits
Moneypenny suits start-ups, growing businesses, and global brands seeking outsourced call handling or customer service. Businesses should check the plan’s hours, minutes, and contract commitment against their needs.
Verdict
Moneypenny combines human call handling with an AI receptionist and related business services. Plan prices, included minutes, coverage hours, and contract terms differ, so compare those details before choosing.
Plans and prices
From Moneypenny's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Local phone number | £10 a month | 200 landline minutes · 200 mobile minutes · billed monthly |
| Regional or national phone number | £12 a month | 200 landline minutes · 200 mobile minutes · billed monthly |
| Freephone number | £15 a month | 0808 freephone number · Clever Numbers app · billed monthly |
| AI Receptionist | £25 a month | Starting price · calls, messages, appointment booking and lead qualification · 24/7 |
| Message Taking Service | £55 a month | Calls answered 9am–5pm Monday to Friday · up to five agreed caller data fields · 24/7 answering available from an additional £35 per month |
The facts
Each one read from Moneypenny's own pages, with the date it was checked.
What it does
- AI guardrails
- Moneypenny says its AI Receptionist will not improvise, speculate or go off-script, and that clients set its boundaries.checked 11 Oct 2026
- AI receptionist
- The AI Receptionist can take messages, book appointments and qualify leads around the clock, with live receptionists available for calls needing human judgment.checked 11 Oct 2026
- API
- Moneypenny says messages can be sent directly into a customer's CRM through an API if that CRM has an open API.checked 11 Oct 2026
- Certifications
- The UK homepage displays Cyber Essentials and PCI DSS Compliant badges.checked 11 Oct 2026
- Contract limits
- Smaller answering schemes with up to 150 inclusive minutes have a three-month minimum term, while larger schemes require a six- or twelve-month commitment.checked 11 Oct 2026
- Human answering
- Its UK-based receptionists answer calls in the client's company name, transfer calls and take messages.checked 11 Oct 2026
- Integrations
- Listed integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly, Stripe and others.checked 11 Oct 2026
- Security
- Moneypenny says it is fully GDPR-compliant and handles caller information securely and discreetly.checked 11 Oct 2026
- Support coverage
- Message Taking calls are answered Monday to Friday from 9am to 5pm; calls outside those hours go to personalised voicemail unless 24/7 cover is added.checked 11 Oct 2026
- What it does
- Moneypenny provides outsourced telephone answering, AI call answering, live chat, switchboard, lead management and customer service for businesses.checked 11 Oct 2026
- Who it's for
- Moneypenny describes its services as suitable for start-ups, growing businesses and global brands.checked 11 Oct 2026
The company
- Founded
- Moneypenny says it was born in 2000 and celebrated 25 years supporting clients in 2025.checked 11 Oct 2026
- Headquarters
- Moneypenny lists its UK headquarters at Western Gateway, Wrexham, LL13 7ZB.checked 11 Oct 2026
Where it runs
- Mobile app
- The Moneypenny app supports receiving calls over the internet, managing calls and messages, call recording, voicemail transcription and blocking callers.checked 11 Oct 2026
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