Puzzel Customer Service Platform

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Score6.1

Rank#18 of 37

Free planNo

Runs onAPI, Web

Summary

Puzzel Customer Service Platform is ranked #18 of 37 in omnichannel contact center software on Everything Xiaomi. It runs on API, Web.

Puzzel Customer Service Platform plans and pricing

All plans

Impress Not published Voice · chat · messaging · email · omnichannel routing · reporting · add-ons available puzzel.com · 3 Oct 2026

Resolve Not published Voice · silent monitoring · call recording · basic IVR · agent assist · MS Teams integration · reporting · add-ons available puzzel.com · 3 Oct 2026

Power Not published Voice · chat · messaging · email · omnichannel routing · workforce management · knowledge management · add-ons available puzzel.com · 3 Oct 2026

Compared on omnichannel contact center software

Voice channel: Yespuzzel.com
Digital channels: chat, email, messaging, SMS, video, social mediapuzzel.com
Workforce management: Yespuzzel.com
Outbound dialer: Yespuzzel.com
AI agent assistance: Yespuzzel.com
Interaction recording: Yespuzzel.com

Facts

Purpose: Puzzel’s CX ecosystem brings customer conversations, channels, processes, and data together to help organisations deliver customer service.puzzel.com · 3 Oct 2026
Channels: The platform supports voice, chat, messaging, and email, with omnichannel routing listed in its packages.puzzel.com · 3 Oct 2026
AI tools: The ecosystem includes virtual agents, agent Co-Pilot, live call summaries, and conversational intelligence.puzzel.com · 3 Oct 2026
Case management: Puzzel Case Management provides ticketing to track and manage customer queries and is described as an add-on to the CX Platform.puzzel.com · 3 Oct 2026
Integrations: Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with.puzzel.com · 3 Oct 2026
APIs: Puzzel describes its cloud-based platform as having open APIs for integration with existing IT infrastructure, including CRM systems.puzzel.com · 3 Oct 2026
Security: Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013 standards.puzzel.com · 3 Oct 2026
Data protection: Puzzel says it provides services to help customers comply with GDPR and embeds privacy and personal-data handling in its development and service-maintenance processes.puzzel.com · 3 Oct 2026
Support: Puzzel’s Help Centre offers product documentation and help resources, system status, and ticket submission and tracking.puzzel.com · 3 Oct 2026
Package pricing: The packages page directs prospective customers to discuss pricing and package fit with Puzzel’s team; it does not display prices.puzzel.com · 3 Oct 2026
Company history: Puzzel says it started in Norway in 1998 with the ambition to become Europe’s leading provider of CX solutions.puzzel.com · 3 Oct 2026