Puzzel Customer Service Platform
5.4#35 in omnichannel contact center softwareWebAPI
VisitPuzzel Customer Service Platform vs VICIdial
What both publish
| Fact | Puzzel Customer Service Platform | VICIdial |
|---|---|---|
| APIs | Puzzel describes its cloud-based platform as having open APIs for integration with existing IT infrastructure, including CRM systems. | The feature list includes an agent-session API, a lead-import API, and web-based data export utilities. |
| Headquarters | Oslo, Norway | St. Petersburg, Florida, United States |
| Integrations | Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
Puzzel Customer Service Platform plans
- ImpressPriced on request
- PowerPriced on request
- ResolvePriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Puzzel Customer Service Platform if…
Puzzel is aimed at organisations that need customer-service channels and processes in one platform. Its Resolve package is described for organisations upgrading from PBX systems or running voice-based contact centres; Power is intended for those seeking stronger manager capabilities and data-driven improvement.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.