Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Puzzel Customer Service Platform
Puzzel Customer Service Platform
5.4#35 in omnichannel contact center softwareWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | Puzzel Customer Service Platform |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 1998 |
| Headquarters | Menlo Park, California, United States | Oslo, Norway |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Puzzel Customer Service Platform plans
- ImpressPriced on request
- PowerPriced on request
- ResolvePriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Puzzel Customer Service Platform if…
Puzzel is aimed at organisations that need customer-service channels and processes in one platform. Its Resolve package is described for organisations upgrading from PBX systems or running voice-based contact centres; Power is intended for those seeking stronger manager capabilities and data-driven improvement.