Plum Fuse
Plum Fuse is a visual, low-code flow builder for production-grade IVR applications.
What Plum Fuse is
Plum Fuse is a visual, low-code flow builder for production-grade IVR applications. It is aimed at CX leaders and non-technical teams without VoiceXML expertise, and provides full VoiceXML 2.1 output. The builder includes more than 37 production-ready templates and NLU-powered conversational AI. API integrations connect CRM, billing, scheduling, and internal systems; supported third-party integrations include Google Dialogflow, Amazon DynamoDB, and Amazon S3, with S3 used only for call recordings. Payment capture can use PCI-compliant DTMF masking to keep card digits from agents and call recordings. The Fuse API supports outbound call queues, bulk queue calls, status checks, cancellation, and call-log retrieval. Recorded audio is held temporarily in memory and deleted at the end of the call, rather than stored. Session logs remain on a rolling one-year basis, while detailed call logs are available for five days. Plum Voice states that it holds several security certifications and operates Tier 1 telecom infrastructure with a 99.9% uptime SLA. Fuse is cloud-deployed and available through web and API; pricing is on request.
Good
- Provides full VoiceXML 2.1 output.
- Includes more than 37 production-ready templates.
- Supports NLU-powered conversational AI.
- DTMF masking can protect payment card digits.
- Recorded audio is deleted when calls end.
Watch out
- Pricing is available on request.
- Detailed call logs are available for five days.
- SMS module requires a Plum DEV account and eligible phone number.
Who it suits
Fuse may suit CX leaders and non-technical teams building IVR applications without VoiceXML expertise. It is also relevant to organizations needing API integrations or payment capture with DTMF masking.
Verdict
Plum Fuse combines low-code IVR flow building, integrations, and payment masking, with cloud deployment. Pricing is on request, and its call-log availability differs by log type.
Plans and prices
From Plum Fuse's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Plum Fuse | Priced on request | — |
The facts
Each one read from Plum Fuse's own pages, with the date it was checked.
What it does
- API integration
- Fuse connects CRM, billing, scheduling and internal systems in real time through API integration.checked 1 Oct 2026
- Conversational AI
- Fuse includes NLU-powered conversational AI.checked 1 Oct 2026
- Fuse API
- The Fuse API supports outbound call queuing, bulk queue calls, call status, cancellation and call-log retrieval.checked 1 Oct 2026
- Infrastructure
- Plum Voice states that it operates Tier 1 telecom infrastructure with a 99.9% uptime SLA.checked 1 Oct 2026
- Log retention
- Session log data remains for one year on a rolling basis, while detailed call logs are available for five days.checked 1 Oct 2026
- Payment security
- Fuse supports PCI-compliant payment capture using DTMF masking so agents and call recordings do not receive card digits.checked 1 Oct 2026
- Product type
- Plum Fuse is a visual, low-code flow builder for production-grade IVR applications.checked 1 Oct 2026
- Recording retention
- Fuse stores recorded audio temporarily in memory and deletes it when the call ends; it has no recorded-audio storage.checked 1 Oct 2026
- Security certifications
- Plum Voice states that it holds PCI DSS Level 1, SOC 2 Type II, Cyber Essentials and ISO 27001 certifications.checked 1 Oct 2026
- SMS requirement
- The SMS module requires a Plum DEV account with an SMS-enabled, non-PCI phone number.checked 1 Oct 2026
- Target users
- The product is built for CX leaders and non-technical teams without VXML expertise.checked 1 Oct 2026
- Templates
- Fuse includes more than 37 production-ready templates.checked 1 Oct 2026
- Third-party integrations
- Fuse supports Google Dialogflow, Amazon DynamoDB and Amazon S3 integrations, with S3 used for call recordings only.checked 1 Oct 2026
- VoiceXML output
- Fuse provides full VoiceXML 2.1 output.checked 1 Oct 2026
The company
- Company history
- Plum Voice says it has been building enterprise voice automation since 2002.checked 1 Oct 2026
- Founded
- 2002checked 28 Sep 2026
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