
Plum Fuse
5.4#19 in ivr softwareWebAPI
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| Fact | Plum Fuse | Voicent |
|---|---|---|
| Company history | Plum Voice says it has been building enterprise voice automation since 2002. | Voicent says it released its flagship Voicent Gateway 1.0 in October 2003. |
Fuse may suit CX leaders and non-technical teams building IVR applications without VoiceXML expertise. It is also relevant to organizations needing API integrations or payment capture with DTMF masking.
Voicent suits organizations that need automated voice, email or text outreach with call-center tools. Its browser-hosted service is an option for teams accessing it from different devices; on-premise users need Windows.