Patryone Service Desk
The facts below are what the maker publishes about Patryone Service Desk, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Patryone Service Desk's own pages, with the date it was checked.
What it does
- Access
- The platform runs in a browser on desktop, tablet, or phone without local installation.checked 5 Oct 2026
- Access and installation
- Patryone says the service runs in a browser on desktop, tablet, or smartphone, without mandatory local installation.checked 9 Oct 2026
- Access controls
- The site describes role-based access control, audit trails, and history of interactions.checked 9 Oct 2026
- Attachments
- The site describes a central gallery for files sent or received on tickets.checked 9 Oct 2026
- Availability limitation
- The terms say continuous availability is not guaranteed and 100% uptime is not promised.checked 5 Oct 2026
- Communication
- It provides real-time chat within the ticket flow, along with notifications for ticket events.checked 9 Oct 2026
- Departments
- It supports demand management by department, with categories and service agreements by area.checked 9 Oct 2026
- Departments and branches
- It supports queues and operations organized by company, branch, department, and team.checked 5 Oct 2026
- Intended customers
- The site describes the product for growing companies and groups with multiple sites, including retail, services, healthcare, education, and industry.checked 5 Oct 2026
- Intended users
- The terms describe the platform as intended for companies and users they authorize, including employees and contractors.checked 9 Oct 2026
- Languages
- The interface is available in Portuguese, English, and Spanish.checked 9 Oct 2026
- Privacy
- Patryone says its privacy policy is intended for customer organizations and describes processing aligned with Brazil’s LGPD.checked 9 Oct 2026
- Privacy and compliance
- The privacy policy says processing is intended to align with Brazil's LGPD and explicitly says it does not claim certifications it has not formally obtained.checked 5 Oct 2026
- Product
- Patryone describes Service Desk as a SaaS platform for corporate service desk and demand management.checked 9 Oct 2026
- Queues and tickets
- The platform provides real-time ticket queues with triage, status, and priority.checked 9 Oct 2026
- Reporting
- Executive dashboards and reports cover volume, average time, satisfaction, and team performance.checked 9 Oct 2026
- Security
- The security page describes logical isolation between companies, Cloudflare and WAF edge protection, AES-256 encryption, and active automatic backups.checked 9 Oct 2026
- SLA
- The product includes SLA alerts, deadlines, and indicators.checked 9 Oct 2026
- SLA tracking
- SLA alerts, deadlines, and indicators help teams track service agreements.checked 5 Oct 2026
- Support and sales
- The site invites visitors to request a demo or contact the team through a form that opens WhatsApp with a prefilled message.checked 5 Oct 2026
- Ticket management
- The platform centralizes tickets, queues, triage, status, and priority.checked 5 Oct 2026
The company
- Multi-company support
- The product supports multiple companies and branches, with tenant isolation and centralized governance.checked 9 Oct 2026
Alternatives to Patryone Service Desk
- 1
KIX
Free planOpen sourceAndroidiOSWebAPI8.6From €33 a month - 2
GLPI
Open sourceAndroidiOSWebAPI8.4From €19 a month - 3
Jira
Free planAndroidiOSWebAPI8.4Free plan - 4
Desk365
Free planAndroidiOSWebAPI8.1From $12 a month - 5
Lansweeper
Free planWebAPILinuxmacOS8.0Free plan - 6
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month