Pabau

Pabau is practice-management software for healthcare providers that brings clinical records, patient booking and business operations into one platform. It suits practices that want to manage both care and administration in the same system. Its breadth is a strong fit for growing clinics, though the per-user pricing makes a direct quote important.

Overview

Pabau combines clinical documentation with the operational work of running a practice: scheduling, payments, staff management, inventory and patient engagement. That range can reduce the need to stitch together separate tools, particularly for clinics with several practitioners or locations. The trade-off is that practices should assess the full per-user cost against the functions they will actually use.

Key features

Clinical work and patient access

Structured notes, prescriptions, lab requests and results, and securely shared patient records provide a broad clinical record set. Patients can book or reschedule through a portal, complete digital forms and consent, and pay deposits or invoices. Automatic waitlist filling can help recover cancelled appointment slots; reminders, recurring appointments and telehealth are also supported.

Practice operations and engagement

Staff rotas, timesheets, commissions, inventory and reporting cover much of the day-to-day administration. Memberships, packages, loyalty and referral programs, and email and SMS campaigns extend the platform into retention and marketing. This breadth will matter most to practices that want those workflows connected to patient and appointment management; smaller providers may find a unified system more than they need.

AI, integrations and security

AI tools can draft structured notes from consultations, check prescriptions against patient records and prepare clinical letters from those records. These functions address documentation and safety workflows, but do not remove the need for clinical review. Pabau says it integrates with more than 30 tools, including Stripe, Xero, Google Calendar, Outlook, Zoom, HubSpot, Salesforce, Slack and Reserve with Google. Its open API supports reading and writing appointments, records, invoices and clinical forms, and Zapier and Make workflows provide further automation options.

Pabau states that stored data is encrypted with LUKS and AES-256, transfers use TLS 1.2 or higher, and backups are made daily and retained for six months. Application data is hosted on DigitalOcean, with production environments in London and Singapore; patient files are stored on AWS in London. A HIPAA support toggle and security tools are available, but Pabau cautions that using the software alone does not make a business HIPAA compliant.

Pricing

Pabau is paid software, with pricing from $62/user/mo. There is no free plan or free trial, so practices should confirm their expected seat count and quote before committing. The published plan descriptions all allow unlimited patients, but set different team-size thresholds:

• Solo: 1 user.
• Team: 2–3 users.
• Medium: 4–5 users.
• Group: 6–15 users.
• Enterprise: 16+ users and multi-location support.

Each plan uses custom pricing based on location and number of users. Solo is the fit for a single-provider practice; Team through Group map to progressively larger teams. Enterprise is the option for 16 or more users or multiple locations. The patient allowance does not change across these tiers, so the meaningful distinction is team size and, for Enterprise, multi-location support.

Platforms

Pabau runs in a browser and offers an iOS app, alongside API access. Pabau GO requires iOS 17 or later, which makes device compatibility worth checking before relying on the mobile app. Browser access gives practices a non-iOS route to the platform.

Who it's for

Pabau is best suited to healthcare practices that need clinical documentation and patient-facing booking alongside operational tools such as staff scheduling, payments, inventory and memberships. Unlimited patients across the listed plans may suit practices whose patient base is more important than a low patient cap, while the user-based pricing means the cost still scales with staffing. Solo providers can start with the one-user tier; larger and multi-location organizations have corresponding team-size plans.

Onboarding includes managed setup and data migration. Pabau also describes live support around the clock, help articles and on-demand training videos, a useful package for practices moving established workflows into a new system.

Pros and cons

• Pro: Clinical records, patient booking, payments and staff operations sit in one platform, reducing the need to coordinate separate systems.
• Pro: All listed plans include unlimited patients, while plan sizes range from one user to 16 or more and multi-location support.
• Pro: Managed onboarding, data migration and 24-hour live support can help practices through setup and ongoing use.
• Con: There is no free plan or trial, so a practice must seek a quote and evaluate the product without a free testing period.
• Con: Pricing depends on location and user count, and the starting price is per user; costs can therefore rise as a team grows.
• Con: Pabau GO requires iOS 17 or later, limiting mobile access for users with older iPhones or iPads.
• Con: The HIPAA support tools do not by themselves make a business compliant, so practices remain responsible for their own compliance.

Alternatives

For a free starting option, consider Zdrovia: it has a free plan and a web platform, as well as a Small Practice plan at $49 a month for up to three practitioners. Choose it if a free tier or a stated small-practice price matters more than Pabau's broader described operational and clinical scope.

Clinicminds is a paid alternative with a free trial, iOS, macOS, web and Windows support, and a subscription starting at €160 a month, with monthly or yearly billing and a 10% yearly discount. It is worth comparing if a trial or wider desktop-platform coverage is a priority.

AestheticsPro offers Android, iOS and web access, with Pro-Plus at $160 a month for two users and additional users at $85/mo; some features require an additional fee. It may suit a practice that wants a published two-user price and Android access, while Pabau's listed plans allow unlimited patients.

Also compare Nextech, Symplast, Aesthetic Record, BoomerangFX and PatientNow if you are weighing other paid practice-software options.

For category-level comparisons, browse Med Spa Software, Medical Spa Scheduling Software, Medical Appointment Scheduling Software and Salon Membership Software.

Verdict

Choose Pabau if your healthcare practice wants clinical records, patient scheduling, payments and business operations under one roof, with plans that accommodate teams from one provider to multi-location enterprises. Its strongest case is the combination of clinical and administrative workflows, backed by onboarding and ongoing support. Look elsewhere if you need a free trial, a free plan, or a predictable total cost before discussing your team size and location with Pabau.