Symplast

Symplast is a cloud-based EHR and practice-management platform built exclusively for medical aesthetics. It best suits plastic surgery practices and med spas that want clinical, patient-facing, growth, and payment workflows in one system. Its breadth is compelling, but custom pricing and a one-year standard agreement make a careful demo and fit check important.

Overview

Symplast brings clinical records and practice operations together with a branded patient app, CRM tools, and payment processing. Practices can use it for client records, treatment plans, digital forms, inventory tracking, and payments, alongside clinical documentation and patient communication.

The platform was founded by plastic surgeons in 2013 and is headquartered in Fort Lauderdale, Florida. Its aesthetic-medicine focus is a strength for practices seeking workflows tailored to plastic surgery or med spas; practices outside that specialty should look for a system designed for their field.

Key features

Clinical work

The EHR includes customizable templates, voice-to-text, AI Scribe, ambient listening, e-prescribing, and virtual consultations. These tools address documentation and care workflows within the same platform, though practices should assess the specific integrations and configuration they need during a demo.

Patient app and growth

The branded patient app supports secure messaging, push notifications, virtual consultations, consent forms, photo sharing, and invoice payments. That gives practices a direct channel for patient communication and paperwork. Symplast describes the app and media management as HIPAA-secure or HIPAA-compliant.

CRM and Practice Growth Services include lead capture, automated follow-up, conversion workflows, campaigns, and reporting support. This combination may suit practices that want patient acquisition and follow-up connected to daily operations, rather than handled in separate tools.

Payments and integrations

Symplast Payments supports credit card processing, remote payment links, recurring plans, CareCredit integration, and payments through the patient app. Its native CareCredit integration supports prequalification and payment workflows, which can help practices that offer patient financing.

Symplast integrates with partners across loyalty programs, imaging, marketing, e-prescribing, claims management, labs, and financing. Specific integrations are reviewed during a demo, so practices with essential third-party systems should confirm compatibility before committing.

Implementation and support

Symplast says it migrates data from other practice systems and provides milestone-based, role-aligned implementation training, with ongoing training included. Every plan includes access to real-person support within 60 seconds, a useful commitment for practices that want direct help as staff adopt a broad platform.

Pricing

Symplast is paid software with custom pricing. Its standard agreement is one year, paid monthly, with a one-time setup fee for implementation and migration. That term and upfront fee matter for practices weighing a switch; clarify the total first-year cost and the scope of implementation before signing.

• Launch: Custom pricing. Includes EHR, scheduling, communication, billing, mobile access, concierge support, and CRM. It covers core practice operations but does not include the Practice Growth Services included in Growth.
• Growth: Custom pricing. Includes everything in Launch plus Practice Growth Services, with Cruise, Accelerate, and Momentum tiers. It is the more relevant fit for practices seeking dedicated growth capabilities, but the tier choice and cost should be reviewed directly.
• Velocity: Custom pricing. This is an invite-only partnership, not every practice qualifies, and the site describes a growth guarantee. It is not a generally available upgrade; practices should confirm eligibility and terms.

No free plan or trial is described. The one-year agreement and setup fee make Symplast a more substantial commitment than a no-cost starting option.

Platforms

Symplast is available on Android, iOS, macOS, web, and Windows. Its product release hub also identifies a web portal, giving practices options across mobile devices and desktop environments.

Who it's for

Symplast is aimed at medical aesthetics practices, including plastic surgery practices and med spas. It is a strong candidate for teams seeking an aesthetic-focused EHR alongside patient engagement, CRM, payment processing, and migration support. Its custom pricing, setup fee, and annual agreement are less suited to practices that need a free entry point or want to avoid a year-long commitment.

Pros and cons

• Pro: Clinical, patient-app, CRM, and payment functions sit in one platform, reducing the need to assemble those workflows from separate products.
• Pro: Migration, role-aligned implementation training, ongoing training, and rapid access to real-person support address important parts of a practice-system transition.
• Pro: Native CareCredit workflows include prequalification and payments for practices offering patient financing.
• Con: Custom pricing, a one-time setup fee, and a standard one-year agreement raise the stakes of choosing the right configuration.
• Con: The Velocity partnership is invite-only, so practices cannot assume they will qualify for it.
• Con: Practices must confirm specific partner integrations during a demo, which adds a compatibility check before adoption.

Alternatives

Zdrovia is worth considering for a web-based option with a free plan; its Small Practice plan is $49 a month and supports up to 3 practitioners.

Calyx may suit readers seeking a web, iOS, and Android option with a free plan.

AestheticsPro is another paid option for Android, iOS, and web, with a Pro-Plus plan at $160 a month for 2 users; additional users cost $85/mo, and some features require an additional fee.

Boulevard is another paid Android, iOS, and web option; its Essentials plan covers up to 5 professionals and includes 100 free texts, 500 free email blasts, and 25 GB storage.

Clinicminds may appeal to practices looking for a paid platform with a free trial, across iOS, macOS, web, and Windows; its subscription starts at €160 a month, with monthly or yearly subscriptions and a 10% yearly discount.

Consentz is another paid option with a free trial for iOS and web.

Reviva is a paid iOS and web alternative with a Solo plan at $125 a month for a single independent provider; its AI medical scribe and AI-generated treatment plans have limited usage on that plan.

Nextech is another option for practices comparing systems across iOS, macOS, web, and Windows.

For broader category comparisons, browse Med Spa Software, Medical Practice Management, and Medical Spa Scheduling Software.

Verdict

Symplast is best for plastic surgery practices and med spas that want an aesthetic-focused system spanning clinical records, patient engagement, growth workflows, and payments. Its broad feature set, CareCredit support, and structured migration and training make it a credible all-in-one choice. Look elsewhere if a free plan, transparent pricing, or a shorter commitment is essential; otherwise, use a demo to verify integration fit, plan tier, and total contract cost.