Ozonetel IVR System
Ozonetel IVR System is a cloud-based service for building automated attendants, self-service call flows, and smart call routing.
What Ozonetel IVR System is
Ozonetel IVR System is a cloud-based service for building automated attendants, self-service call flows, and smart call routing. Its visual, no-code builder lets users create or change menus without writing code. Call handling options include multi-level menus, after-hours routing, callbacks, and skills-based routing. Speech recognition and natural language processing allow callers to speak to the IVR rather than use keypad tones. The system can also run outbound campaigns for customer satisfaction surveys, feedback collection, and notifications about offers or dues. Listed integrations include Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot, and the service offers an open API and support for existing SIP trunks. Ozonetel lists 24 x 7 live phone support, onboarding and training, and role-based controls with SAML and SCIM integrations. It states HIPAA compliance and ISO certifications, and advertises a 99.99% uptime SLA that varies by region. Pricing is available on request, and a 7-day trial is promoted.
Good
- No-code visual builder for IVR flows.
- Supports speech interactions as well as keypad input.
- Includes after-hours, callback, and skills-based routing.
- Lists CRM integrations and an open API.
- Includes 24 x 7 live phone support.
Watch out
- No free plan is listed.
- Pricing is available only on request.
- Uptime SLA varies across regions.
Who it suits
It suits organizations that want to build or revise IVR flows without coding and route calls by menu, schedule, callback, or caller skill. Teams seeking speech-based interactions, CRM connections, or cloud delivery may also find it relevant.
Verdict
Ozonetel IVR System brings call routing, self-service, speech recognition, and outbound campaigns into a cloud service. Check pricing and regional SLA terms before choosing it.
Plans and prices
From Ozonetel IVR System's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| CA LITE | Priced on request | free DID number · auto attendant · holiday configuration · CRM integration · click to call · call reports |
| CLOUDAGENT | Priced on request | advanced IVR · multi campaigns · live and scheduled reports · multi-mode dialer · call recordings · CRM integrations · omnichannel routing · real-time dashboards |
The facts
Each one read from Ozonetel IVR System's own pages, with the date it was checked.
What it does
- Access controls
- Security features include SAML and SCIM integrations and role-based access controls.checked 30 Sep 2026
- API and SIP
- The service offers an open API library and an option to use an existing SIP trunk.checked 30 Sep 2026
- Availability limit
- Ozonetel advertises a 99.99% uptime SLA but says the uptime SLA varies across regions.checked 30 Sep 2026
- Call routing
- The system supports multi-level menus, after-hours routing, callback options, and skills-based routing.checked 30 Sep 2026
- Cloud delivery
- Ozonetel states that its entire product offering is cloud-based.checked 30 Sep 2026
- Conversational IVR
- Natural language recognition and natural language processing let callers converse with the IVR using speech instead of DTMF inputs.checked 30 Sep 2026
- CRM integrations
- Listed CRM and CTI integrations include Salesforce, Zoho, Zendesk, Freshdesk, and HubSpot.checked 30 Sep 2026
- No-code builder
- Users can create and modify IVR flows without writing code.checked 30 Sep 2026
- Outbound campaigns
- IVR can run CSAT surveys, collect feedback, and notify customers about offers or dues.checked 30 Sep 2026
- Pricing model
- The IVR page states that pricing is monthly and can scale up or down in minutes.checked 30 Sep 2026
- Purpose
- Ozonetel IVR System provides customizable auto attendant, self-service, and smart call routing.checked 30 Sep 2026
- Scale
- Ozonetel says the platform handles 2.5 billion calls annually.checked 30 Sep 2026
- Security compliance
- Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified.checked 30 Sep 2026
- Self-service
- Ozonetel says its self-service solution can triple call handling capacity and enable four-times-faster response times.checked 30 Sep 2026
- Support
- The IVR service includes 24 x 7 live phone support, free onboarding and training, and one point of contact from sales to onboarding.checked 30 Sep 2026
The company
- Founded
- 2007checked 28 Sep 2026
Money
- Trial
- Ozonetel promotes a 7-day free trial on its CTI integrations page.checked 30 Sep 2026
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