Orchetta
Orchetta is a web and API product for organizing customer journeys, linking customer evidence to work, and measuring whether that work improved the journey.
What Orchetta is
Orchetta is a web and API product for organizing customer journeys, linking customer evidence to work, and measuring whether that work improved the journey. Journeys are arranged into stages and steps, with work attached to the step it supports. Evidence cards can hold customer quotes and feedback, while custom object types can represent findings or hypotheses. Cycles set time-boxed periods for work. Roadmaps place cycles, journeys, and cards on calendars with actual dates. AI agents can run briefs manually or on daily, weekly, or monthly schedules, then stage proposed changes for review before applying them. Eight AI skills are included, and workspace content can become written reports or slide decks. Named integrations include Stripe, PostHog, Power BI, Power BI service principal, Jira, and Figma after an administrator connects an account. MCP lets an outside assistant read and work on the map with a user-issued, revocable API token.
Good
- Stages and steps organize customer journeys
- Evidence cards hold quotes and feedback
- Roadmaps use calendars with real dates
- Scheduled AI briefs stage changes for review
- Available through web and API
Watch out
- No free plan
- No service level agreement or uptime guarantee
- AI prompts are processed in the United States
Who it suits
Orchetta suits workplace teams managing customer journeys, evidence, roadmaps, and related work. It is intended for people at work rather than children.
Verdict
Orchetta combines journey mapping, evidence, planning cycles, integrations, and reviewable AI changes in one workspace. Its paid plans and lack of an uptime guarantee are important considerations for teams evaluating it.
Plans and prices
From Orchetta's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $45 a month | Unlimited journeys and sub-journeys · All ten built-in lanes · 450 AI credits per seat · 5 GB storage per seat · 4 integrations · per editor / mo |
| Pro | $65 a month | 650 AI credits per seat · 6 integrations · Stripe and PostHog metrics · MCP server and API tokens · 3 custom objects · per editor / mo |
| Super | $115 a month | 1,150 AI credits per seat · 11 integrations · 10 custom objects, 50 attributes each · Several workspaces · Scheduled metric syncs · per editor / mo |
| Enterprise add-ons | $12,000 a year | Add-ons for larger organisations · From $12,000 USD / year; available on request |
The facts
Each one read from Orchetta's own pages, with the date it was checked.
What it does
- AI agents
- Agents run briefs by hand or on daily, weekly, or monthly schedules and stage proposed changes for review before they are applied.checked 8 Oct 2026
- AI skills and reports
- The product includes eight AI skills and can compose written reports or slide decks from workspace content.checked 8 Oct 2026
- Availability limit
- The terms say Orchetta does not offer a service level agreement or uptime guarantee.checked 8 Oct 2026
- Cycles and roadmaps
- Cycles time-box work, while roadmaps show cycles, journeys, and cards on a calendar with real dates.checked 8 Oct 2026
- Evidence portfolio
- Cards can carry customer quotes and feedback as evidence, and users can define custom object types such as findings or hypotheses.checked 8 Oct 2026
- Integrations
- The site names Stripe, PostHog, Power BI, Power BI service principal, Jira, and Figma for metric syncs after an admin connects an account.checked 8 Oct 2026
- Intended users
- The privacy policy describes Orchetta as a tool for people at work and says it is not directed at children.checked 8 Oct 2026
- Journey structure
- Journeys contain stages and steps, and work can attach to the step it serves.checked 8 Oct 2026
- MCP
- An outside assistant can read and work on the map over MCP using an API token that the user can issue and revoke.checked 8 Oct 2026
- Purpose
- Orchetta organises customer journeys, connects customer evidence to work, and measures whether that work improved the journey.checked 8 Oct 2026
- Retention
- When a workspace closes, its content is deleted within 30 days and backups roll off within 35 days.checked 8 Oct 2026
- Security and AI data
- The privacy policy says traffic is encrypted in transit, passwords are bcrypt hashed, and workspace content is not used to train AI models; AI prompts are processed by Anthropic in the United States.checked 8 Oct 2026
- Storage location
- The privacy policy says workspace databases and uploaded images are stored in AWS Canada Central in Montréal.checked 8 Oct 2026
- Support and exports
- The privacy policy directs account deletion and workspace export requests to [email protected] and says it will answer within 30 days.checked 8 Oct 2026
The company
- Headquarters
- Toronto, Ontario, Canadachecked 28 Sep 2026
