OpenText Core Journey

What OpenText Core Journey is

OpenText Core Journey collects customer event data across channels, devices, and applications to map customer journeys and automate next-best actions. Teams use one interface to design, launch, and optimize communications, messaging, and journeys. Journeys can draw on events from different sources and trigger conditional or follow-up actions, with insights available at each data point. Journey metadata and metrics support real-time analysis, automation, personalization, and next-best-action recommendations. Teams can edit journeys without resetting their performance metrics, while real-time dashboards show drop-offs and conversions. Listed integrations include OpenText Core Communications, Core Messaging, OpenText Communications, and OpenText Web CMS; the product also connects with third-party systems. An API from OpenText Developer Cloud is listed for analyzing journey data. Service options include public cloud, OpenText Private Cloud, and Off Cloud Managed Services. The product is intended for customer experience teams, communication analysts, and business users. OpenText was founded in 1991 and is headquartered in Waterloo, Ontario, Canada. It is a paid product; pricing is available on request.