NorthStar CIS
NorthStar CIS is a customer information and billing system for small to medium-sized utilities and municipalities.
What NorthStar CIS is
NorthStar CIS is a customer information and billing system for small to medium-sized utilities and municipalities. It can combine charges for multiple utilities on one statement, including complex, deregulated, or alternate energy billing. Customer service workflows cover move-in through move-out, with billing in person, by mail, or online. The system supports complex rate structures, distributed energy billing, and data from analog, AMR, and AMI meters. Configurable scheduled reports and automated workflows are intended to reduce repetitive tasks. REST API integrations are described for meter data management, outage management, kiosks, payment portals, and electronic bill presentment and payment providers. Named add-ons include SilverBlaze customer self-service, mCare mobile workforce management, BI ReportsAnywhere, BI Executive Information Systems, and eDOCS. CIS can be hosted on a customer's server or through NorthStar Cloud, a managed service accessed in a browser. The vendor describes security controls for its cloud service and lists AWS data-center certifications and compliance. Pricing is available on request; standard support hours are weekdays from 8:00 am to 8:00 pm ET, excluding designated statutory holidays.
Good
- Can combine multiple utility services on one statement.
- Supports analog, AMR, and AMI meter data.
- Includes configurable scheduled reports and automated workflows.
- Can be hosted on a customer server or NorthStar Cloud.
Watch out
- Pricing is available on request.
- Standard support excludes designated statutory holidays.
- Cloud security and compliance details apply to NorthStar Cloud.
Who it suits
NorthStar CIS is aimed at small to medium-sized utilities and municipalities that need utility billing and customer service workflows. It may suit organizations choosing between customer-server hosting and a managed cloud service.
Verdict
NorthStar CIS brings utility billing, customer service workflows, meter data, and reporting into a system designed for utilities and municipalities. Buyers should compare its server and cloud deployment options and request pricing.
Plans and prices
From NorthStar CIS's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| NorthStar CIS | Priced on request | Pricing available by request; demo offered |
The facts
Each one read from NorthStar CIS's own pages, with the date it was checked.
What it does
- Add-ons
- Named add-ons include SilverBlaze customer self-service portal, mCare mobile workforce management, BI ReportsAnywhere, BI Executive Information Systems, and eDOCS.checked 7 Oct 2026
- AWS compliance
- The vendor lists AWS data-center certifications and compliance including SOC 1/2/3, ISO 27001, FedRAMP, HIPAA, and ITAR.checked 7 Oct 2026
- Cloud security
- For NorthStar Cloud, the vendor describes HTTPS encryption, VPN tunnels, automatic backups, encryption and data integrity controls, traffic protection, and authentication and authorization management.checked 7 Oct 2026
- Customer service
- It supports customer service workflows from move-in to move-out and billing in person, by mail, or online.checked 7 Oct 2026
- Deployment
- The vendor says CIS can be hosted on the customer’s server or on NorthStar Cloud; the cloud service is fully hosted and managed.checked 7 Oct 2026
- Integrations
- NorthStar describes REST API integrations with meter data management, outage management, kiosks, payment portals, and electronic bill presentment and payment providers.checked 7 Oct 2026
- Purpose
- NorthStar CIS is a customer information and billing system designed for small to medium-sized utilities and municipalities.checked 7 Oct 2026
- Rates and meters
- The vendor describes support for complex rate structures, distributed energy billing, and meter data from analog, AMR, and AMI meters.checked 7 Oct 2026
- Reporting and automation
- NorthStar describes configurable and scheduled reports and automated workflows for reducing repetitive tasks.checked 7 Oct 2026
- Support
- Standard support hours are 8:00 am to 8:00 pm ET Monday through Friday, excluding designated statutory holidays.checked 7 Oct 2026
Money
- Billing
- The software can be customized to bill multiple utilities on one statement, including complex, deregulated, or alternate energy billing.checked 7 Oct 2026
Where it runs
- Cloud platform
- NorthStar says its cloud service is delivered in partnership with Amazon Web Services and is accessible through a browser-based interface.checked 7 Oct 2026
The company
- Company history
- NorthStar Utilities Solutions says it was founded in 1976 and serves utility providers and municipalities across North America and the Caribbean.checked 7 Oct 2026
- Founded
- 1976checked 28 Sep 2026
- Headquarters
- Ottawa, Ontario, Canadachecked 28 Sep 2026
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