Nectar Desk CTI
Nectar Desk CTI is cloud call center software for handling inbound and outbound calls and customer interactions across channels.
What Nectar Desk CTI is
Nectar Desk CTI is cloud call center software for handling inbound and outbound calls and customer interactions across channels. Its unified inbox supports voice, SMS, chat, email, WhatsApp, and social messaging. Call tools include ACD routing, IVR, queues, recording, and auto and power dialers. The Virtual Customer Assistant uses ASR, NLU, and LLM technology to automate calls and can transfer callers to a live agent when needed. The platform also provides real-time reporting and advanced analytics. It runs in a browser, requires no downloads or hardware, and supports remote agents with an internet connection. A Chrome extension can place calls or send SMS from websites. Nectar Desk says it natively integrates with more than 100 tools, including HubSpot, Pipedrive, Salesforce, Zoho, Shopify, ServiceTitan, and GoHighLevel. Professional includes API access and costs $50/mo per active agent, with one phone number, an auto/power dialer, and 24/7 live chat and phone support. The pricing FAQ says there is no self-serve trial and directs prospective customers to request a demo.
Good
- Unified inbox covers voice, SMS, chat, email, and messaging.
- Includes routing, IVR, queues, and call recording.
- Chrome extension supports calls and SMS from websites.
- Professional includes API access.
- Professional has 24/7 live chat and phone support.
Watch out
- No self-serve trial.
- Professional costs $50/mo per active agent.
- Remote agents need an internet connection.
Who it suits
It suits teams handling customer interactions across phone and messaging channels, including remote agents working in a browser. Professional includes API access and 24/7 live chat and phone support.
Verdict
Nectar Desk CTI combines call handling, messaging, analytics, and integrations in a browser-based service. Prospective customers should account for per-agent pricing and the demo-first sales process.
Plans and prices
From Nectar Desk CTI's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Professional | $50 a month | 1 phone number · Auto/power dialer · 24/7 live chat and phone support · per active agent per month |
| Enterprise | Priced on request | Predictive dialer · Custom SLA · Dedicated account manager · Custom integrations · HIPAA / SOC 2 / GDPR listed · Custom pricing |
The facts
Each one read from Nectar Desk CTI's own pages, with the date it was checked.
What it does
- AI voice bot
- The Virtual Customer Assistant uses ASR, NLU, and LLM technology to automate calls and warm-transfer to a live agent when needed.checked 30 Sep 2026
- Analytics
- The platform offers real-time reporting and advanced analytics.checked 30 Sep 2026
- API
- API access is included in the Professional plan, and the maker describes a REST API for connecting external systems.checked 30 Sep 2026
- Call handling
- Features include ACD routing, IVR, call queues, call recording, and auto and power dialers.checked 30 Sep 2026
- Chrome extension
- A Chrome click-to-call extension can place calls or send SMS directly from websites.checked 30 Sep 2026
- Integrations
- The maker says Nectar Desk natively integrates with 100+ tools, including HubSpot, Pipedrive, Salesforce, Zoho, Shopify, ServiceTitan, and GoHighLevel.checked 30 Sep 2026
- Omnichannel
- Its unified inbox supports voice, SMS, chat, email, WhatsApp, and social messaging.checked 30 Sep 2026
- Product
- Nectar Desk is cloud call center software for managing inbound and outbound calls and customer interactions across channels.checked 30 Sep 2026
- Security and compliance
- The pricing page lists HIPAA, SOC 2, and GDPR for Enterprise; the features page lists two-factor authentication.checked 30 Sep 2026
- Support
- Professional includes 24/7 live chat and phone support; Enterprise adds a dedicated account manager.checked 30 Sep 2026
- Target users
- The maker describes the platform as serving teams of every size and lists banks, telemarketers, retailers, e-commerce businesses, startups, couriers, gas providers, and loan agencies.checked 30 Sep 2026
Where it runs
- Browser use
- The service runs in a browser, requires no downloads or hardware, and supports remote agents with an internet connection.checked 30 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Trial and sales
- The pricing FAQ says there is no self-serve trial and directs prospective customers to request a demo.checked 30 Sep 2026
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