moveXM
moveXM provides customer feedback and customer experience management software, with consulting support.
What moveXM is
moveXM provides customer feedback and customer experience management software, with consulting support. Its Infinity platform is designed for large companies with programs spanning multiple markets, brands, and touchpoints. It includes AI-supported feedback analysis, pattern recognition, action prioritization, BI reporting, urgent-feedback alerts, and inner-loop management. Infinity connects with CRM, ERP, eCommerce, marketing, and operational systems, and a REST API can connect custom applications; the team supports tailored integrations. moveXM Next is a leaner option for small and medium-sized companies that want to create surveys without an IT project, collect feedback, and analyze results. Next supports surveys through channels including email and WhatsApp, with adaptable templates. It includes automated text and sentiment analysis, AI-assisted summaries, dashboards, KPI visualizations, alerts, inner-loop management, and BI reporting with custom filters. Next is web-based and requires an internet connection and browser. Its listed plan costs €6,500 a year, with a one-time setup fee. moveXM says Infinity is hosted in Germany, with customer data stored in Frankfurt am Main data centers, and states that the platform is GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015.
Good
- Next supports surveys through email and WhatsApp.
- Includes text and sentiment analysis, summaries, dashboards, and KPI visualizations.
- Infinity connects with CRM, ERP, eCommerce, marketing, and operational systems.
- The listed Next plan costs €6,500 a year.
Watch out
- Next requires an internet connection and browser.
- The Next plan has a one-time setup fee.
- The listed Next price is annual.
Who it suits
Infinity suits large companies managing CX programs across multiple markets, brands, or touchpoints. Next is aimed at small and medium-sized companies seeking a quicker start without a large IT project.
Verdict
moveXM offers Infinity for complex enterprise CX programs and Next for smaller teams seeking a leaner survey and feedback option. Next has a stated annual price plus a setup fee; Infinity includes extensive integration and reporting capabilities.
Plans and prices
From moveXM's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| moveXM Next | €6,500 a year | setup fee applies · pricing described as fair and predictable · 6500 Euro im Jahr, nach einem einmaligen Setup |
The facts
Each one read from moveXM's own pages, with the date it was checked.
What it does
- AI analysis
- Its AI features support automatic feedback analysis, pattern recognition, and action prioritization.checked 4 Oct 2026
- AI data use
- The company says customer data is not used to train AI models.checked 5 Oct 2026
- Alerts and reporting
- moveXM Next includes hot alert and inner-loop management for urgent critical feedback, plus analysis and BI reporting with custom filters.checked 5 Oct 2026
- Analysis
- moveXM Next includes automated text and sentiment analysis, AI-assisted summaries, dashboards, and KPI visualizations.checked 5 Oct 2026
- API
- A REST API can be used to connect custom applications, with the team supporting tailored integrations.checked 4 Oct 2026
- BI reporting
- The Infinity platform includes BI reporting for flexible performance evaluation and enterprise-wide analysis.checked 4 Oct 2026
- Closed-loop
- Infinity offers hot alerts and inner-loop management for urgent critical feedback, along with individualized action planning.checked 4 Oct 2026
- Data location
- The security page says customer data is stored in German data centers in Frankfurt am Main.checked 4 Oct 2026
- Data security
- moveXM Infinity stores data in German data centers and states that its security standards include GDPR compliance, ISO 27001, TISAX, and ISO 9001:2015.checked 5 Oct 2026
- Feedback collection
- moveXM Next supports surveys across channels including email and WhatsApp, using templates that can be tailored to customers.checked 5 Oct 2026
- Integrations
- moveXM connects with CRM, ERP, eCommerce, marketing, and operational systems, and offers a REST API for custom applications.checked 5 Oct 2026
- Intended users
- Infinity is described as a scalable CX platform for large companies and corporations with programs spanning multiple markets, brands, and touchpoints.checked 4 Oct 2026
- Next product
- moveXM Next is described as a lean way for companies to create surveys without an IT project, collect feedback, and analyze results in the system.checked 4 Oct 2026
- Product
- moveXM is a customer experience management platform for collecting and managing customer feedback across customer journey touchpoints.checked 4 Oct 2026
- Purpose
- moveXM provides customer feedback and customer experience management software, backed by CX consulting.checked 5 Oct 2026
- Security
- The maker states that Infinity is hosted in Germany and is GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015.checked 4 Oct 2026
- Support
- moveXM Next support includes help with setup and survey development, as well as a self-service portal for common questions.checked 5 Oct 2026
- Two products
- moveXM Infinity is designed for large companies and complex CX programs, while moveXM Next offers a leaner starting point.checked 5 Oct 2026
- Usage requirement
- moveXM Next is web-based and requires an internet connection and a browser.checked 5 Oct 2026
- Who it is for
- moveXM Next is aimed at small and medium-sized companies and teams seeking a quick start in customer experience without a large project.checked 5 Oct 2026
The company
- Company experience
- The company describes itself as having over 30 years of experience in customer experience management.checked 5 Oct 2026
- Company location
- The maker states that moveXM is based in Frankfurt am Main.checked 4 Oct 2026
- Founded
- 1995checked 28 Sep 2026
- Headquarters
- Frankfurt, Germanychecked 28 Sep 2026
