Meridian

What Meridian is

Meridian is a browser-based shared inbox for support and sales teams handling conversations across WhatsApp, Instagram, and Facebook Messenger. Made by Bonbell, it connects a business’s WhatsApp Business account, Instagram business account, and Facebook Page through Meta’s official APIs. Teams manage conversations as tickets with six states, priorities, tags, internal notes, and an owner, with live updates. Queues can assign work round-robin or to the least-busy agent and apply workload limits. An AI agent answers from supplied written material, files, web pages, and saved replies, and passes a conversation to a person when it cannot answer or a handover rule applies. WhatsApp campaigns use approved templates and support recipient checks, scheduling, sending pace controls, and delivery reporting. Contact profiles include details, notes, history, channels, and marketing consent, with CSV import and export. Reports can be exported as CSV or PDF. Meridian runs in a browser on desktop, tablet, and phone, with no app to install. Its interface is in English, though the AI agent can respond in the customer’s language or a selected language. Usage-based charges apply, with messages and AI replies paid from a prepaid balance; no fixed price is listed.