
Deskero
8.1#1 in social customer service softwareFrom $12 a monthFree planAndroidiOSWebAPI
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| Fact | Deskero | Meridian |
|---|---|---|
| Shared inbox | Yes | Conversations have six ticket states, priority, tags, internal notes and an owner, with live updates for the team. |
The free Start tier may suit a small support operation that needs one agent and unlimited customers. Teams needing more agents or features such as multi-channel support can consider the paid tiers.
Meridian suits support and sales teams, including online shops, that manage customer conversations across WhatsApp, Instagram, and Facebook. It may fit teams that want shared ticket handling, routing, and AI replies in a browser.