Meridian
5.3#31 in social customer service softwareWeb
VisitMeridian vs Soclo
Soclo
8.1#3 in social media customer service softwareFrom £7.99 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Meridian | Soclo |
|---|---|---|
| Audience | The product is described for support and sales teams and online shops handling customer conversations across WhatsApp, Instagram and Facebook. | Soclo describes its intended users as small or medium businesses, including shops, trades, salons, hospitality, agencies, estate agents, clinics and professional services. |
| Product | Meridian combines customer conversations from WhatsApp, Instagram and Facebook Messenger in a shared inbox with tickets, an AI agent, campaigns, contacts and reports. | Soclo is an AI content and marketing app for planning, creating and publishing marketing work. |
| Security | The FAQ lists two-factor authentication with recovery codes, active session controls, role-based access, encrypted channel credentials and an audit trail of sensitive changes. | Soclo says it uses HTTPS/TLS in transit, storage-system encryption at rest where provided, and separate protection for connected-account tokens. |
Meridian plans
- Usage-based—
Soclo plans
- FreeFree
- Starter£7.99 a month
- Pro£19.99 a month
- Business£49.99 a month
- Autonomy£99.99 a month
Pick Meridian if…
Meridian suits support and sales teams, including online shops, that manage customer conversations across WhatsApp, Instagram, and Facebook. It may fit teams that want shared ticket handling, routing, and AI replies in a browser.
Pick Soclo if…
Soclo is intended for small and medium businesses, including shops, trades, salons, hospitality businesses, agencies, estate agents, clinics and professional services. It may suit businesses that want content, advertising and publishing tools alongside bookings or payments.