Medal Social Inbox
Medal Social Inbox brings direct messages, comments, mentions, emails, and form submissions into a threaded feed, with filters for channel, sentiment, and co…
What Medal Social Inbox is
Medal Social Inbox brings direct messages, comments, mentions, emails, and form submissions into a threaded feed, with filters for channel, sentiment, and contact stage. It supports X, Instagram, LinkedIn, TikTok, YouTube, email, and forms. Its Pilot AI drafts replies using brand voice and conversation and CRM context; users can review, edit, send, or hand off drafts. Reply automation can be set to draft only, send after a delay, or handle specified scopes automatically. Per-channel rules cover working hours, auto-replies, signatures, spam and bot filtering, and urgent-conversation routing. Team queues can assign work by rotation, channel, language, or sentiment, and track SLAs and response times on the Team plan and above. Pilot detects the language of a DM and can route unsupported languages to a person. The mobile app syncs with the web app. SMS is not yet available, with email-to-SMS forwarding described as the current bridge.
Good
- Combines messages, comments, email, and forms
- AI drafts replies with CRM context
- Rules can route urgent conversations to people
- Team queues include assignment and response-time tracking
- Mobile app syncs with the web app
Watch out
- No free plan
- SMS is on the roadmap, not currently available
- Team queues require the Team plan or higher
Who it suits
Founders, support teams, and ecommerce teams managing social conversations alongside email or form inquiries may suit this inbox. Teams needing shared queues should note that queue features are available on the Team plan and up.
Verdict
Medal Social Inbox combines multiple customer conversation channels with AI drafting and team routing controls. Check the plan-specific queue availability and the current SMS limitation against your support workflow.
Plans and prices
From Medal Social Inbox's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Creator | $129 a month | 2 team members · 13+ social channels · 10 posts/day · 25 AI messages/day · 1 GB storage · community support · $387 quarterly or $1,548 yearly |
| Business | $249 a month | 4 team members · 50 GB storage · 100 posts/day · 500 AI messages/day · 5,000 emails/day · 50 workflows/day · email support · $747 quarterly or $2,988 yearly |
| Enterprise | Priced on request | Unlimited members, posts, and AI messages · 500 GB storage · 50,000 emails/day · MFA enforcement · IP allowlisting · API keys and REST API · dedicated CSM · Tailored contract · annual or multi-year |
The facts
Each one read from Medal Social Inbox's own pages, with the date it was checked.
What it does
- AI replies
- Pilot drafts replies in the brand voice using conversation and CRM context, and users can review, edit, send, or hand off a draft.checked 4 Oct 2026
- AI reply modes
- AI can be set to draft only by default, draft and send after a delay, or fully automate replies for specified scopes.checked 4 Oct 2026
- Automation controls
- Per-channel rules include working hours, auto-replies, signatures, spam and bot filtering, and routing urgent conversations to people.checked 4 Oct 2026
- Channels
- The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels.checked 4 Oct 2026
- Integrations
- The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies.checked 4 Oct 2026
- Intended users
- The inbox page describes use cases for founders, support teams, and ecommerce teams.checked 4 Oct 2026
- Language handling
- Pilot detects the language of a DM and replies in kind; unsupported languages can be routed to a human.checked 4 Oct 2026
- Notable limit
- The inbox FAQ says SMS is on the roadmap for Q3 2026 and email-to-SMS forwarding is the current bridge.checked 4 Oct 2026
- Security and privacy
- The maker says every plan includes two-factor authentication and GDPR data export and deletion; Business and higher include audit logs.checked 4 Oct 2026
- Support
- The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise.checked 4 Oct 2026
- Unified inbox
- The inbox brings DMs, comments, mentions, emails, and form submissions into one threaded feed with channel, sentiment, and contact-stage filters.checked 4 Oct 2026
Where it runs
- Mobile apps
- Medal Social says its mobile app is available from the App Store and Google Play and syncs with the web app.checked 4 Oct 2026
The company
- Team queues
- Team queues support round-robin assignment, assignment by channel, language, or sentiment, plus SLAs and response-time tracking; this is available on the Team plan and up.checked 4 Oct 2026
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