Medal Social Inbox
6.5#17 in social customer service softwareFrom $129 a monthAndroidiOSWeb
VisitMedal Social Inbox vs ViralDashboard
ViralDashboard
8.0#3 in social media analytics softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Medal Social Inbox | ViralDashboard |
|---|---|---|
| Integrations | The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies. | The service advertises Zapier and Make connectors plus native Slack, Microsoft Teams, HubSpot, Salesforce, Canva, Google Drive, Unsplash and Giphy connections. |
| Intended users | The inbox page describes use cases for founders, support teams, and ecommerce teams. | The maker presents the product for solo creators and businesses, growing marketing teams, agencies, and organizations with custom requirements. |
| Support | The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise. | Pricing lists email support for Creator, priority support for Pro and Business, a dedicated account manager for Agency, phone and Slack for White-Label, and 24/7 dedicated support for Enterprise. |
| Unified inbox | The inbox brings DMs, comments, mentions, emails, and form submissions into one threaded feed with channel, sentiment, and contact-stage filters. | A unified inbox combines comments, direct messages and mentions and supports AI-generated replies. |
Medal Social Inbox plans
- Creator$129 a month
- Business$249 a month
- EnterprisePriced on request
ViralDashboard plans
- FreeFree
- StarterPriced on request
- GrowthPriced on request
- Agency$149 a month
- White-Label$299 a month
- EnterprisePriced on request
Pick Medal Social Inbox if…
Founders, support teams, and ecommerce teams managing social conversations alongside email or form inquiries may suit this inbox. Teams needing shared queues should note that queue features are available on the Team plan and up.
Pick ViralDashboard if…
You want what its maker publishes above — check its page for the details.