Medal Social Inbox
6.5#17 in social customer service softwareFrom $129 a monthAndroidiOSWeb
VisitMedal Social Inbox vs Mixdesk
What both publish
| Fact | Medal Social Inbox | Mixdesk |
|---|---|---|
| Channels | The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels. | Supported channels include WhatsApp, Instagram, Facebook Messenger, TikTok, LINE, Telegram, website chat and email. |
| Integrations | The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies. | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. |
| Intended users | The inbox page describes use cases for founders, support teams, and ecommerce teams. | Mixdesk describes its audience as global sales, support and ecommerce teams serving customers across channels and languages. |
| Security and privacy | The maker says every plan includes two-factor authentication and GDPR data export and deletion; Business and higher include audit logs. | Mixdesk’s privacy policy says it uses security measures to protect user information and describes processing by OpenAI under OpenAI’s terms and privacy policy. |
Medal Social Inbox plans
- Creator$129 a month
- Business$249 a month
- EnterprisePriced on request
Mixdesk plans
- FreeFree
- Essential$49 a month
- Pro$199 a month
- ExpertPriced on request
Pick Medal Social Inbox if…
Founders, support teams, and ecommerce teams managing social conversations alongside email or form inquiries may suit this inbox. Teams needing shared queues should note that queue features are available on the Team plan and up.
Pick Mixdesk if…
Mixdesk suits sales, support, and ecommerce teams serving customers across multiple messaging channels and languages. Its shared workspace and routing tools may also help teams coordinating human agents with AI responses.