Lucidya
Lucidya is an AI-native customer experience management suite for customer engagement and issue resolution.
What Lucidya is
Lucidya is an AI-native customer experience management suite for customer engagement and issue resolution. Its OmniServe product gathers customer interactions in one inbox and provides ticketing, workflows, social publishing, and agent performance tools. Social Listening monitors accounts and keywords and analyzes sentiment across social channels in real time. Lucidya says its Arabic sentiment analysis is 92% accurate across 15 dialects. Its AI Agent handles routine queries in multilingual conversations and can pass complex issues to people. OmniServe connects to more than 30 platforms across social media, messaging, reviews, and other channels; documented APIs support data extraction, real-time alert webhooks, and access to AI models. Enterprise is $250 per month, with a 12-seat minimum and annual or multi-year invoicing. Both tiers include SSO, but custom roles and granular role-based permissions are not yet available. Lucidya lists web and API access.
Good
- Unified inbox includes ticketing and workflows
- Social listening analyzes sentiment in real time
- Arabic analysis spans 15 dialects
- AI Agent can escalate complex issues
- APIs expose listening data and AI models
Watch out
- No free plan
- Growth requires at least six seats
- Enterprise requires at least 12 seats
- Custom roles and granular permissions are unavailable
Who it suits
Lucidya may suit customer experience teams that need social listening, omnichannel engagement, and AI-assisted query handling. The company says it serves large enterprise and government clients worldwide.
Verdict
Lucidya combines customer interaction management, social listening, and AI assistance, with plans billed per month and seat minimums. Check the listed access-control limitation and tier requirements against your team’s needs.
Plans and prices
From Lucidya's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Growth | $125 a month | $125 / seat / mo · Min: 6 seats · Up to 20 users · 12 months data retention · 150 replies (15-minute limit for X) · 50,000 survey responses · Bi-annual or annual invoicing |
| Enterprise | $250 a month | $250 / seat / mo · Min: 12 seats · 12+ users · 12 months data retention · 400 replies (15-minute limit for X) · 100,000 survey responses · Annual or multi-year invoicing |
The facts
Each one read from Lucidya's own pages, with the date it was checked.
What it does
- Access controls
- The pricing page says SSO is included in both listed tiers and notes full role-based access controls with custom roles and granular permissions are not yet available.checked 29 Sep 2026
- AI Agent
- Lucidya’s AI Agent handles routine customer queries in multilingual, culturally nuanced conversations and can escalate complex issues to people.checked 29 Sep 2026
- APIs
- Lucidya documents APIs for Social Listening data extraction, real-time alert webhooks, and access to its AI models for sentiment analysis, dialect recognition, and attribute identification.checked 29 Sep 2026
- Arabic analysis
- Lucidya states its Arabic sentiment analysis is 92% accurate across 15 dialects.checked 29 Sep 2026
- Integrations
- OmniServe says it connects to 30+ platforms across social media, messaging, reviews, and other channels.checked 29 Sep 2026
- OmniServe
- OmniServe brings customer interactions into a single inbox and includes ticketing, workflows, social publishing, and agent performance tools.checked 29 Sep 2026
- Product
- Lucidya describes its platform as an AI-native customer experience management suite for customer engagement and resolution.checked 29 Sep 2026
- Security
- The OmniServe pricing page says all plans include encrypted data transmission and storage; Enterprise includes a Security & Compliance Pack listing SOC 2, ISO certifications, PDPL, and SDAIA compliance.checked 29 Sep 2026
- Social listening
- Social Listening monitors accounts and keywords and analyzes sentiment across social channels in real time.checked 29 Sep 2026
- Support
- Growth includes knowledge base, community, digital onboarding, chat support, and virtual onboarding; Enterprise includes a dedicated customer success manager and email/phone support.checked 29 Sep 2026
- Target customers
- Lucidya says it serves large enterprise and government clients worldwide, with 120+ such clients.checked 29 Sep 2026
The company
- Company
- Lucidya says it was founded in Jeddah, Saudi Arabia, in 2016.checked 29 Sep 2026
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- Riyadh, Saudi Arabiachecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
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