LimeChat
LimeChat is a web platform providing AI agents for customer support and growth through chat and voice.
What LimeChat is
LimeChat is a web platform providing AI agents for customer support and growth through chat and voice. Its Support Suite handles ecommerce order tracking, returns, refunds, cancellations, complaints, payment and account issues, and BFSI flows. It includes bot building, image recognition, AI conversation audits, and handoff to live agents. The Growth Suite supports WhatsApp campaigns, abandoned-checkout and reorder journeys, feedback, COD verification, COD-to-prepaid flows, lead qualification, two-way broadcasts, and in-chat checkout. Teams can select Tier 2, Tier 3, or Tier 4 automation and set brand tone, language style, fallback rules, and SOP-aligned behavior. LimeChat says it supports more than 20 languages with translation fallback and offers integrations with Shopify, WooCommerce, CRMs, logistics, and returns platforms. Plans include onboarding and 24/7 priority support with an SLA. Pricing is on request for some suites, while listed plans include Pro Marketing at £249 a month, Pro Support at £499 a month, and Business at £600 a month.
Good
- Chat and voice AI agents
- WhatsApp campaigns and automated journeys
- Supports more than 20 languages
- Shopify and WooCommerce integrations
- Live-agent handoff available
Watch out
- No free plan
- WhatsApp conversation charges apply separately
- Pricing is on request for some suites
- Web platform only
Who it suits
LimeChat suits fast-scaling D2C brands, digital-first enterprises, and growth, retention, CX, or support teams. It is intended for organizations needing conversational automation across web and WhatsApp channels.
Verdict
LimeChat combines support automation and growth workflows in one web platform. Its language support, ecommerce integrations, and live-agent handoff fit organizations managing sizable customer conversations, though costs include paid plans and possible WhatsApp charges.
Plans and prices
From LimeChat's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro Support | £499 a month | Omnichannel support helpdesk · AI workflows for sales and support · AI summaries and agent assistance · Agent teams and assignments · Automated tags and labels · Page displays £499/month; it also states that all charges are billed in USD and recurring charges are billed every 30 da |
| Pro Marketing | £249 a month | Tier 1: 0 to 10k contacts · Tier 1 price displayed; page states monthly active contact-based pricing and that all charges are billed in USD. |
| Business | £600 a month | Pro Marketing plus Pro Support · Custom flows and integrations · Enterprise-grade support · Page displays £600/month; it also states all charges are billed in USD and recurring charges are billed every 30 days. |
| AI Support Suite | Priced on request | Pricing based on selected suite · conversation volume · AI automation tier · Meta per-conversation charges may apply |
| WhatsApp Marketing & AI Growth Suite | Priced on request | Pricing based on selected suite · conversation volume · AI automation tier · Meta per-conversation charges may apply |
The facts
Each one read from LimeChat's own pages, with the date it was checked.
What it does
- Additional charges
- The pricing FAQ says Meta charges per conversation on the WhatsApp Business API, with rates varying by country and use case.checked 8 Oct 2026
- AI configuration
- The product offers Tier 2, Tier 3, and Tier 4 automation options and supports brand tone, language style, fallback rules, and SOP-compliant behavior.checked 7 Oct 2026
- AI features
- Listed AI features include chat and voice agents, hybrid LLM plus brand SOP, image recognition, AI conversation audits, and agent handoff.checked 8 Oct 2026
- Chat channels
- omnichannelchecked 23 Sep 2026
- Compliance
- The support page describes the product as compliant with SOC 2, GDPR, and ISO27001.checked 8 Oct 2026
- Deployment
- The company says it deploys chat and voice agents in two weeks, owned by the customer’s business team without an engineering queue.checked 8 Oct 2026
- Growth features
- The Growth Suite includes WhatsApp campaigns, automated customer journeys, lead qualification, and in-chat checkout.checked 7 Oct 2026
- Integrations
- LimeChat describes integrations across ecommerce platforms, CDPs, CRMs, logistics, returns, payments, marketing, channels, and calling services.checked 8 Oct 2026
- Intended customers
- The pricing page describes the product as built for fast-scaling D2C brands and digital-first enterprises.checked 7 Oct 2026
- Languages
- LimeChat says it supports more than 20 languages with translation fallback options.checked 7 Oct 2026
- Language support
- The pricing FAQ says the platform supports over 20 languages, with native fluency and translation fallback options.checked 8 Oct 2026
- Live agent chat
- Yeschecked 23 Sep 2026
- Marketing automation
- The Growth Suite includes abandoned checkout, reorder and feedback, COD verification, COD-to-prepaid, and two-way broadcast journeys.checked 8 Oct 2026
- Named integrations
- The pricing FAQ names Shopify and WooCommerce among its plug-and-play ecommerce integrations.checked 8 Oct 2026
- Product
- LimeChat offers enterprise AI agents for chat and voice across customer growth and support workflows.checked 8 Oct 2026
- Security
- The pricing FAQ says LimeChat is SOC 2 compliant and follows enterprise-grade data security standards.checked 8 Oct 2026
- Support and onboarding
- The pricing page lists a dedicated onboarding specialist, a Customer Success Manager, quarterly business reviews, and 24/7 priority support with SLA.checked 8 Oct 2026
- Support automation
- The Support Suite handles ecommerce order tracking, returns, refunds, cancellations, complaints, payment and account issues, and BFSI flows.checked 8 Oct 2026
- Support features
- The Support Suite offers chat and voice AI agents, bot building, image recognition, and live-agent handoff.checked 7 Oct 2026
- Target customers
- The pricing page describes the suites as built for fast-scaling D2C brands and digital-first enterprises, serving growth, retention, CX, and support teams.checked 8 Oct 2026
- Website chatbot
- Yeschecked 23 Sep 2026
The company
- Company
- The site footer identifies Wavicle Technologies Pvt Ltd as the company behind LimeChat.checked 8 Oct 2026
- Company purpose
- LimeChat says it began to improve conversational commerce and initially focused on ecommerce brands.checked 7 Oct 2026
Money
- Extra WhatsApp costs
- Meta charges separately per WhatsApp Business API conversation, with rates varying by country and use case.checked 7 Oct 2026
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