Kedeyo Cloud Contact Center
The facts below are what the maker publishes about Kedeyo Cloud Contact Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From Kedeyo Cloud Contact Center's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | ₹999 a month | 1–4 agents · 2 agents included · 1 virtual number · Unlimited inbound · 80 min/day outbound per agent · Basic IVR · Basic FAQ Voice Bot · 3 months recording · Email support · Billed ₹11,988 / year |
| Growth | ₹1,999 a month | 5–10 agents · 5 agents included · 2 virtual numbers · 100 min/day outbound per agent · Multi-level IVR · Full AI Voice Bot · Advanced dashboard · API access · 6 months recording · Priority support · Billed ₹23,988 / year |
| Business | ₹2,499 a month | 10–25 agents · 10 agents included · 5 virtual numbers · 120 min/day outbound per agent · Advanced IVR · 12 months recording · Campaign calling · Sticky agent · Dedicated account manager · Billed ₹29,988 / year |
The facts
Each one read from Kedeyo Cloud Contact Center's own pages, with the date it was checked.
What it does
- AI
- Its AI features include real-time transcripts, sentiment analysis, agent assist and automatic quality grading, which the page says are included in every plan.checked 9 Oct 2026
- Audience
- Kedeyo describes the product as built for Indian sales and support teams and showcases use cases across e-commerce, BFSI, healthcare, education, real estate and other industries.checked 9 Oct 2026
- Compliance
- Kedeyo describes TRAI DND scrubbing, DPDP consent and retention controls, and RBI/IRDAI-oriented recordings and audit trails; its site identifies ISO 27001 and SOC 2 Type II.checked 9 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- The feature page describes connecting WhatsApp Business, SMS and email, and supports IMAP/SMTP and SSO/SAML; it also offers API access on Growth and Business plans.checked 9 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Limits
- Outbound calling has daily per-agent allowances of 80, 100 or 120 minutes by plan, and additional minutes are listed at ₹0.50–₹0.60 per minute; WhatsApp template messages and SMS are charged at carrier rates.checked 9 Oct 2026
- Maximum agents
- 2checked 22 Sep 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Purpose
- Kedeyo is an AI-powered cloud contact center for Indian sales and support teams, with calls, WhatsApp, SMS, email and web chat handled through a shared agent interface.checked 9 Oct 2026
- Security
- The company says data is hosted in AWS Mumbai with disaster recovery in Chennai and does not leave India; its pages also describe encrypted SIP and recordings, key rotation and role-based access.checked 9 Oct 2026
- Support
- The Help Center says its India-based team responds by email within an hour during business hours and offers phone support Monday through Saturday, 9 AM–9 PM IST, in Hindi and English.checked 9 Oct 2026
- Voice tools
- The platform includes inbound and outbound calling, predictive, progressive and preview dialing, skill and language routing, DND scrubbing, call recording, and supervisor whisper and barge-in tools.checked 9 Oct 2026
- Web access
- The cloud contact center page says agents log in from a browser.checked 9 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Trial and demo
- Kedeyo says it does not offer an open-ended free trial but provides a free 20-minute personalized demo without a credit card.checked 9 Oct 2026
The company
- Headquarters
- Mumbai, Indiachecked 28 Sep 2026
Where it runs
- Kedeyo says it is a Meta WhatsApp Business Solution Provider and supports WhatsApp templates, broadcasts and one-to-one chats in the shared agent screen.checked 9 Oct 2026
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