Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Kedeyo Cloud Contact Center
Kedeyo Cloud Contact Center
6.3#92 in call center softwareFrom ₹999 a monthWebAPI
VisitWhat both publish
| Fact | Amazon Connect | Kedeyo Cloud Contact Center |
|---|---|---|
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | Kedeyo describes TRAI DND scrubbing, DPDP consent and retention controls, and RBI/IRDAI-oriented recordings and audit trails; its site identifies ISO 27001 and SOC 2 Type II. |
| Digital channel scope | omnichannel | omnichannel |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Mumbai, India |
| Inbound calling | Yes | Yes |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The feature page describes connecting WhatsApp Business, SMS and email, and supports IMAP/SMTP and SSO/SAML; it also offers API access on Growth and Business plans. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | The company says data is hosted in AWS Mumbai with disaster recovery in Chennai and does not leave India; its pages also describe encrypted SIP and recordings, key rotation and role-based access. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Kedeyo Cloud Contact Center plans
- Starter₹999 a month
- Growth₹1,999 a month
- Business₹2,499 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Kedeyo Cloud Contact Center if…
You want what its maker publishes above — check its page for the details.