Jelly
Jelly is a paid web-based shared inbox for small teams that collaboratively triage, assign, and answer email.
What Jelly is
Jelly is a paid web-based shared inbox for small teams that collaboratively triage, assign, and answer email. Teammates can assign messages and discuss them through internal comments with @mentions, while collision detection helps indicate when others are working on a conversation. Mail rules can automatically label, assign, or archive incoming messages, and Saved Replies provide one-click responses to repeated questions. Jelly offers first-class Gmail support and can send from a shared address on a customer-owned domain; listed mail platforms are Gmail and Outlook. The Jelly plan costs $29 a month, includes up to three shared team email addresses, unlimited users, collaboration features, saved replies, human support, and a 14-day trial. Royal Jelly costs $69 a month and adds unlimited shared addresses, Advanced Rules, Send Later, Mailboxes, IMAP sent mail sync, beta API access, and Discord, Slack, and webhook integrations. There is no free plan.
Good
- Unlimited users on Jelly plan
- Internal comments with @mentions
- Collision detection for conversations
- Automated labeling and assignment rules
- 14-day free trial
Watch out
- No free plan
- Jelly plan supports up to three shared addresses
- Royal Jelly costs 69.00 USD monthly
- Data is primarily stored in the European Union
Who it suits
Jelly suits small teams sharing Gmail or Outlook inbox work. It is aimed at groups that need assignments, internal discussion, automated rules, and shared responses.
Verdict
Jelly focuses on collaborative shared-email handling with assignments, rules, replies, and team coordination. Compare the two paid plans by address limits and the advanced features your team needs.
Plans and prices
From Jelly's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Jelly | $29 a month | Up to 3 shared team email addresses · Unlimited users · Inbox collaboration features · Saved replies · Support from real humans · 14-day free trial · $29 /month |
| Royal Jelly 👑 | $69 a month | Unlimited shared team email addresses · Advanced Rules · Send Later · Mailboxes · IMAP sent mail sync · API access (beta) · Discord, Slack, and webhook integrations · 14-day free trial · $69 /month |
| Jelly | $319 a year | Up to 3 shared team email addresses · Unlimited users · Inbox collaboration features · Saved replies · Support from real humans · 14-day free trial · ~~$348~~ $319 /year |
| Royal Jelly 👑 | $690 a year | Unlimited shared team email addresses · Advanced Rules · Send Later · Mailboxes · IMAP sent mail sync · API access (beta) · Discord, Slack, and webhook integrations · 14-day free trial · ~~$828~~ $690 /year |
The facts
Each one read from Jelly's own pages, with the date it was checked.
What it does
- Automation
- Mail rules can automatically label, assign, or archive incoming emails.checked 8 Oct 2026
- Collaboration
- Teammates can be assigned to emails and use internal comments with @mentions.checked 8 Oct 2026
- Compliance
- Lazyatom Limited says it does not currently hold its own SOC 2 Type II report or ISO 27001 certification.checked 8 Oct 2026
- Data location
- Jelly says customer data is primarily stored in the European Union.checked 8 Oct 2026
- Gmail
- Jelly says it has first-class Gmail support and can send from a shared address on a domain the customer owns, regardless of email provider.checked 8 Oct 2026
- Integrations
- The maker lists Discord, Slack, and webhook integrations; its Slack integration can post notifications and let teammates claim unassigned conversations from Slack.checked 8 Oct 2026
- Intended users
- Jelly describes itself as a shared inbox for small teams and charges a flat team price with unlimited users on the Jelly plan.checked 8 Oct 2026
- Product
- Jelly is a shared inbox for small teams to collaboratively triage, assign, and reply to email.checked 8 Oct 2026
- Retention
- After cancellation, account content becomes inaccessible immediately and is generally removed within 60 days; deleted items may remain on active systems up to 45 days and in backups up to 70 additional days.checked 8 Oct 2026
- Saved replies
- Saved Replies provide one-click responses to repeated questions.checked 8 Oct 2026
- Security
- Customer data is encrypted in transit and at rest, and sensitive customer data is additionally encrypted at the application layer with AES-256-GCM.checked 8 Oct 2026
- Support
- Jelly advertises support from real humans and directs customers to its Help Center and team contact page.checked 8 Oct 2026
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