IntouchSurvey
IntouchSurvey is a web-based survey platform for gathering customer feedback across the customer journey and using the results to guide business decisions.
What IntouchSurvey is
IntouchSurvey is a web-based survey platform for gathering customer feedback across the customer journey and using the results to guide business decisions. It is suited to multi-location businesses and enterprises that want customer insights managed centrally. Teams can create surveys with a drag-and-drop editor and templates, then add skip logic, scoring, and weighting. Surveys can reach respondents through SMS, email, websites, QR codes, contact-centre workflows, or custom URLs. Listed uses include CSAT, NPS, customer effort score, post-transaction surveys, and general feedback. Custom dashboards and reports offer location-based views, filters, sentiment analysis, and predictive analytics. Rules and workflows can trigger follow-up actions, while Action Campaigns connect team activity to outcomes. Contact lists, response histories, and CSV imports support targeted outreach. Integrations include connectors and webhooks, with two-way integration options. IntouchSurvey supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance, according to its maker. Pricing is not published; prospective customers are invited to request a personalized demo and quote.
Good
- Build surveys with templates, skip logic, scoring, and weighting.
- Distribute surveys across SMS, email, web, QR, and more.
- Analyze feedback with location reports and sentiment analysis.
- Automate follow-up using rules, triggers, and workflows.
- Supports SSO, MFA, encryption, and SOC 2 compliance.
Watch out
- Pricing is available only on request.
- No trial offer is published.
- Available platform listed is web only.
Who it suits
It suits multi-location businesses and enterprises that need centralized customer feedback and follow-up workflows. It is web-based and supports multiple survey channels and advanced respondent segmentation.
Verdict
IntouchSurvey combines multichannel surveys, centralized reporting, and automated follow-up for organizations managing customer feedback across locations. Its price is not public, so prospective customers need to request a demo and quote.
Plans and prices
From IntouchSurvey's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| IntouchSurvey® | Priced on request | Personalized demo and quote; pricing not published |
The facts
Each one read from IntouchSurvey's own pages, with the date it was checked.
What it does
- Analysis
- The platform offers customizable dashboards and reports, location-based reporting, filters, sentiment analysis, and predictive analytics.checked 8 Oct 2026
- Audience
- The company describes IntouchSurvey as suited to multi-location businesses and enterprises seeking centralized customer insights.checked 8 Oct 2026
- Automation
- Rules, triggers, and custom workflows can automate actions based on survey insights, and Action Campaigns help teams align activities with outcomes.checked 8 Oct 2026
- Contact management
- Users can create contact lists, track response and contact history, and import contacts via CSV for targeted outreach.checked 8 Oct 2026
- Distribution
- Surveys can be distributed through SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs.checked 8 Oct 2026
- Integrations
- The maker describes two-way integrations, flexible file formats, secure file transfers, and event-based triggers; it also offers out-of-the-box connectors and webhooks for systems that accept them.checked 8 Oct 2026
- Pricing and access
- The survey pages invite prospective customers to book a personalized demo and do not publish an IntouchSurvey price or trial offer.checked 8 Oct 2026
- Purpose
- IntouchSurvey is a survey platform for capturing customer feedback across the customer journey and informing business decisions.checked 8 Oct 2026
- Security
- The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance.checked 8 Oct 2026
- Support
- The maker states that it provides 24/7 monitoring, emergency escalation for system outages except production configuration, an after-hours chatbot, and online support documentation.checked 8 Oct 2026
- Survey creation
- Users can build surveys with a drag-and-drop editor and ready-to-use templates, and add skip logic, question scoring, and weighting.checked 8 Oct 2026
- Survey types
- The feature page lists CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms as use cases.checked 8 Oct 2026
The company
- Founded
- 1992checked 28 Sep 2026
- Headquarters
- Ottawa, Ontario, Canadachecked 28 Sep 2026
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