Inntopia Marketing Cloud
Inntopia Marketing Cloud is a paid CRM and customer data platform built for resorts.
What Inntopia Marketing Cloud is
Inntopia Marketing Cloud is a paid CRM and customer data platform built for resorts. It merges duplicate guest and family records, groups transactions by visit and creates property-level profiles with roll-up views for leadership. Teams can coordinate email, SMS, mobile push, social, paid advertising and direct mail from one interface. Datapoints can trigger messages, and the platform includes AI-driven upsells. Staff can resend confirmation, modification and cancellation emails in two clicks. A Google Chrome extension provides guest insights and profiles while staff engage with visitors. Listed connections include OpenTable, Active Networks, Springer-Miller, Oracle, ResortSuite, IQware, Agilysys, Maestro, Siriusware, Acoustic, Catalate, FareHarbor, SevenRooms, Resy, Square, CourtReserve and Book4Time. Inntopia states that it is PCI Level 1 compliant and ISO 27001 certified.
Good
- Merged guest and family records
- Multi-channel campaign coordination
- Datapoint-triggered messages and AI upsells
- Chrome extension for guest insights
- PCI Level 1 and ISO 27001
Watch out
- No free plan
- No free trial
- Gold and Enterprise prices are unlisted
- Silver includes five marketing automations
Who it suits
It suits hotels and resorts that need merged guest data, multi-channel campaigns and property or portfolio views. Silver is described for one-system hotels, while Gold and Enterprise address more complex or multi-property operations.
Verdict
Inntopia Marketing Cloud combines resort guest profiles with campaign channels, automation and integrations. The listed Silver plan starts at 750.00 USD monthly, while larger operating models require a pricing request.
Plans and prices
From Inntopia Marketing Cloud's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Silver | $750 a month | 5 marketing automations · Advanced omni-channel targeting · Standard support · Pricing starts at just $750/mo.; the page does not specify which tier starts at this price or a billing schedule. |
| Enterprise | Priced on request | Silver and/or Gold features for individual properties · Portfolio-level profiles · Cross-property reporting · Multiple data tiers · Tiered user access · Request demo; no tier price stated. |
| Gold | Priced on request | Nightly data sync from all your systems · 360° guest profiles · Unlimited marketing automations · Advanced omni-channel targeting · Industry-specific intelligence · Integrated surveying · Advanced strategic support · Request demo; no tier price stated. |
The facts
Each one read from Inntopia Marketing Cloud's own pages, with the date it was checked.
What it does
- Activity and dining integrations
- The vendor names FareHarbor, RealTime Reservation, OpenTable, SevenRooms, Resy, Square, CourtReserve, and Book4Time among recent activity, food and beverage, retail, sports, and spa integrations.checked 4 Oct 2026
- Automation and AI
- It can trigger messages from datapoints and offers AI-driven upsells, with AI described as part of its marketing actions.checked 4 Oct 2026
- Campaign channels
- The platform coordinates email, SMS, mobile push, social, paid ads, and direct mail from one interface.checked 4 Oct 2026
- Confirmation emails
- Users can resend confirmation, modification, and cancellation emails in two clicks.checked 4 Oct 2026
- Guest profiles
- The platform automatically merges duplicate records and families and groups transactions by visit.checked 4 Oct 2026
- Integrations
- The vendor lists integrations including OpenTable, Active Networks, Springer-Miller, Oracle, ResortSuite, IQware, Agilysys, Maestro, Siriusware, Acoustic, and Catalate.checked 4 Oct 2026
- Intended customers
- The vendor describes Silver as suited to hotels with one system, Gold as suited to resorts with multiple systems or complex data, and Enterprise as suited to multi-property groups.checked 4 Oct 2026
- Multi-property
- It provides property-level profiles and aggregated roll-up views for leadership.checked 4 Oct 2026
- Purpose
- Inntopia Marketing Cloud is a CRM and customer data platform built for resorts that merges guest data into marketing-ready profiles.checked 4 Oct 2026
- Security
- Inntopia states that it is PCI Level 1 compliant and ISO 27001 certified.checked 4 Oct 2026
- Security practices
- The vendor says it limits system access to appropriate users and proactively monitors its environment to identify and mitigate business risks.checked 4 Oct 2026
- Support
- The Silver tier includes standard support, while the Gold tier includes advanced strategic support.checked 4 Oct 2026
Where it runs
- Browser extension
- A Google Chrome extension gives resort staff access to guest insights and profiles while engaging with guests.checked 4 Oct 2026
The company
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- Stowe, Vermont, United Stateschecked 28 Sep 2026
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