HoteSoft Guest CRM
7.5#3 in hospitality crm softwareAndroidiOSWebAPI
VisitHoteSoft Guest CRM vs Inntopia Marketing Cloud
Inntopia Marketing Cloud
5.9#17 in hospitality crm softwareFrom $750 a monthWebExtension
VisitWhat both publish
| Fact | HoteSoft Guest CRM | Inntopia Marketing Cloud |
|---|---|---|
| Founded | HoteSoft says it was founded in 2014 by hotel-industry veterans. | 2001 |
| Guest profiles | Guest CRM profiles include stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. | The platform automatically merges duplicate records and families and groups transactions by visit. |
| Integrations | Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems. | The vendor lists integrations including OpenTable, Active Networks, Springer-Miller, Oracle, ResortSuite, IQware, Agilysys, Maestro, Siriusware, Acoustic, and Catalate. |
| Intended customers | The brochure says HoteSoft is built for independent hotels, boutique chains, and global groups. | The vendor describes Silver as suited to hotels with one system, Gold as suited to resorts with multiple systems or complex data, and Enterprise as suited to multi-property groups. |
| Security | The vendor claims AES-256 encryption at rest, TLS 1.3 in transit, PCI DSS Level 1, GDPR compliance and ISO 27001 certification. | Inntopia states that it is PCI Level 1 compliant and ISO 27001 certified. |
| Support | The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos. | The Silver tier includes standard support, while the Gold tier includes advanced strategic support. |
HoteSoft Guest CRM plans
- Advanced Reports Module$99 a year
- Dedicated Onboarding & Training$199, paid once
- Custom booking widget + live chat$299 a year
- Starter$299
- White-label Mobile App$499 a year
- Pro$699
Inntopia Marketing Cloud plans
- Silver$750 a month
- EnterprisePriced on request
- GoldPriced on request
Pick HoteSoft Guest CRM if…
It suits hotels that want guest profiles, segmentation, and targeted messaging alongside centralized reservations. HoteSoft lists independent hotels, boutique chains, and global groups as intended customers.
Pick Inntopia Marketing Cloud if…
It suits hotels and resorts that need merged guest data, multi-channel campaigns and property or portfolio views. Silver is described for one-system hotels, while Gold and Enterprise address more complex or multi-property operations.