Incidental
Incidental is free, open-source incident management software for web and self-hosted use.
What Incidental is
Incidental is free, open-source incident management software for web and self-hosted use. Teams can declare, manage, and resolve incidents through Slack or the Incidental web interface. Public status pages provide a way to communicate incident status to customers. The project lists custom severities, fields, incident types, and response roles for organizing incident work. Custom workflows are marked as coming soon. Incidental is licensed under the MIT License, with local setup instructions using Docker, Docker Compose, pnpm, and Node.js 18. Slack use requires a valid Slack account and authorization for workspace access. Its terms describe storing Slack data references where possible and encrypting data needed for functionality. The privacy policy describes access controls, disaster recovery processes, and regular vulnerability testing. Maintenance may cause temporary suspensions of up to about one hour per month, with availability described as about 99.9%.
Good
- Free and open source
- Slack and web incident management
- Public customer status pages
- Custom incident fields and roles
- Self-hosting instructions provided
Watch out
- Slack account required for Slack access
- Custom workflows are not available yet
- Maintenance can temporarily suspend service
- Availability described as about 99.9%
Who it suits
Incidental suits teams that coordinate incidents in Slack or a web UI and need public status pages. It also fits organizations seeking open-source, self-hosted deployment.
Verdict
Incidental combines Slack and web incident handling with public status communication and configurable incident structure. Its MIT license and self-hosting path suit teams that want control over deployment.
The facts
Each one read from Incidental's own pages, with the date it was checked.
What it does
- Availability
- The terms say maintenance may cause temporary suspensions of up to about one hour per month, described as about 99.9% availability.checked 4 Oct 2026
- Customization
- The README lists custom severities, fields, incident types, and response roles.checked 9 Oct 2026
- Data handling
- The privacy policy says payment information is handled by Stripe and sent directly to the payment provider, and that Incidental does not have access to it.checked 9 Oct 2026
- Data location
- The privacy policy says personal data may be stored and processed in the United Kingdom or other countries where Incidental or its service providers maintain facilities.checked 9 Oct 2026
- Features
- The project lists custom severities, fields, incident types, and roles among its features.checked 4 Oct 2026
- Incident management
- Teams can manage incidents through Slack or the Incidental UI.checked 4 Oct 2026
- License
- The project says it is licensed under the MIT License.checked 4 Oct 2026
- Open-source license
- The repository says the project is licensed under the MIT License.checked 9 Oct 2026
- Payment data
- The privacy policy says Stripe handles payment information and Incidental does not have access to it.checked 4 Oct 2026
- Privacy and security
- The privacy policy says Incidental uses access controls, availability and disaster recovery processes, and regular vulnerability testing.checked 4 Oct 2026
- Product
- Incidental describes itself as an open-source incident management platform for declaring, managing, and resolving incidents.checked 9 Oct 2026
- Purpose
- Incidental describes itself as open source incident management software.checked 4 Oct 2026
- Security and resilience
- The privacy policy says Incidental uses physical and logical access controls and conducts regular testing to identify and address vulnerabilities.checked 9 Oct 2026
- Self-hosting
- The README provides local setup instructions using Docker, Docker Compose, pnpm, and Node.js 18, and describes configuring hosted backend and frontend URLs.checked 9 Oct 2026
- Slack access
- The terms say customers must have a valid Slack account and authorize Incidental to access their Slack workspace.checked 4 Oct 2026
- Slack workflow
- Teams can declare and manage incidents within Slack, and the homepage says incidents can also be managed from the Incidental UI.checked 9 Oct 2026
- Status pages
- Incidental offers customizable status pages for sharing incident status with stakeholders; the homepage says these help manage customer expectations.checked 9 Oct 2026
- Support
- The support page directs users to email [email protected] for support requests.checked 9 Oct 2026
- Web interface
- The project README lists a web UI for managing incidents.checked 9 Oct 2026
- Workflows
- The README labels custom incident workflows as coming soon.checked 9 Oct 2026
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