Incidental

What it does

Availability

The terms say maintenance may cause temporary suspensions of up to about one hour per month, described as about 99.9% availability.checked 4 Oct 2001

Customization

The README lists custom severities, fields, incident types, and response roles.checked 9 Oct 2001

Data handling

The privacy policy says payment information is handled by Stripe and sent directly to the payment provider, and that Incidental does not have access to it.checked 9 Oct 2001

Data location

The privacy policy says personal data may be stored and processed in the United Kingdom or other countries where Incidental or its service providers maintain facilities.checked 9 Oct 2001

Features

The project lists custom severities, fields, incident types, and roles among its features.checked 4 Oct 2001

Incident management

Teams can manage incidents through Slack or the Incidental UI.checked 4 Oct 2001

License

The project says it is licensed under the MIT License.checked 4 Oct 2001

Open-source license

The repository says the project is licensed under the MIT License.checked 9 Oct 2001

Payment data

The privacy policy says Stripe handles payment information and Incidental does not have access to it.checked 4 Oct 2001

Privacy and security

The privacy policy says Incidental uses access controls, availability and disaster recovery processes, and regular vulnerability testing.checked 4 Oct 2001

Product

Incidental describes itself as an open-source incident management platform for declaring, managing, and resolving incidents.checked 9 Oct 2001

Purpose

Incidental describes itself as open source incident management software.checked 4 Oct 2001

Security and resilience

The privacy policy says Incidental uses physical and logical access controls and conducts regular testing to identify and address vulnerabilities.checked 9 Oct 2001

Self-hosting

The README provides local setup instructions using Docker, Docker Compose, pnpm, and Node.js 18, and describes configuring hosted backend and frontend URLs.checked 9 Oct 2001

Slack access

The terms say customers must have a valid Slack account and authorize Incidental to access their Slack workspace.checked 4 Oct 2001

Slack workflow

Teams can declare and manage incidents within Slack, and the homepage says incidents can also be managed from the Incidental UI.checked 9 Oct 2001

Status pages

Incidental offers customizable status pages for sharing incident status with stakeholders; the homepage says these help manage customer expectations.checked 9 Oct 2001

Support

The support page directs users to email [email protected] for support requests.checked 9 Oct 2001

Web interface

The project README lists a web UI for managing incidents.checked 9 Oct 2001

Workflows

The README labels custom incident workflows as coming soon.checked 9 Oct 2001