Huawei Cloud Customer Engagement Center
The facts below are what the maker publishes about Huawei Cloud Customer Engagement Center, checked and dated. Our editors have not written about it yet.
Plans and prices
From Huawei Cloud Customer Engagement Center's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic Agent | $80 a month | Voice inbound calls · routing and queuing · recording · IVR channels equal to agent count · manual outbound calls · From $80 per agent/month; CEC billing is pay-per-use |
| Professional Agent | $120 a month | Basic Agent functions · automatic outbound calls · From $120 per agent/month; CEC billing is pay-per-use |
| Versatile Agent | $140 a month | Basic and Professional Agent functions · web chats · social media agents · From $140 per agent/month; CEC billing is pay-per-use |
The facts
Each one read from Huawei Cloud Customer Engagement Center's own pages, with the date it was checked.
Money
- Billing
- Huawei documents pay-per-use monthly billing by agent for agent products and by channel count for chatbot products; network connection costs may also apply.checked 11 Oct 2026
- Free plan
- Nochecked 22 Sep 2026
- Trial
- The product page says guests are welcome to try the service for free and offers a free one-to-one implementation consultation.checked 11 Oct 2026
What it does
- Channels
- CEC offers voice, video, web chat, and social media agent capabilities across its product offerings.checked 11 Oct 2026
- Development
- The documentation specifies Google Chrome 80 or later for browser-based configuration and says some functions can be integrated using JavaScript.checked 11 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- CEC exposes RESTful interfaces for voice and video controls, agent information, mobile agent calls, web chat, outbound campaigns, operations data, call records, and recordings.checked 11 Oct 2026
- Intended users
- Huawei describes CEC offerings for enterprise call centers focused on voice, outbound calling, or full-service operations.checked 11 Oct 2026
- IVR and robots
- Administrators can configure IVR flows and intelligent robots using a visual page with drag-and-drop flows, NLP training, knowledge graphs, and a knowledge base.checked 11 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Notable limits
- Commercial use makes trial numbers unavailable, and applying to connect an enterprise-owned access code is supported only for codes that use SIP.checked 11 Oct 2026
- Outbound calling
- The Professional Agent offering adds automatic outbound calls to Basic Agent functions.checked 11 Oct 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Product
- Huawei Cloud CEC provides cloud-based contact center services for enterprises, including agent and video services.checked 11 Oct 2026
- Reliability
- Huawei describes two-node and cluster deployments, process self-recovery, and traffic controls as CEC reliability mechanisms.checked 11 Oct 2026
- Security
- CEC describes encrypted data transmission, API authentication, business data isolation, user and administrator permission controls, operation logs, firewalls, and IP attack defenses.checked 11 Oct 2026
- Support
- The product page lists the CEC support email as [email protected] and gives 02160386968 for consultation.checked 11 Oct 2026
The company
- Founded
- 1987checked 19 Oct 2026
- Headquarters
- Huawei Base, Shenzhen, Chinachecked 19 Oct 2026
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