Huawei Cloud Customer Engagement Center
7.0#50 in call center softwareFrom $80 a monthWebAPI
VisitHuawei Cloud Customer Engagement Center vs VICIdial
What both publish
| Fact | Huawei Cloud Customer Engagement Center | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Free plan | No | Yes |
| Headquarters | Huawei Base, Shenzhen, China | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | CEC exposes RESTful interfaces for voice and video controls, agent information, mobile agent calls, web chat, outbound campaigns, operations data, call records, and recordings. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Huawei Cloud CEC provides cloud-based contact center services for enterprises, including agent and video services. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Huawei Cloud Customer Engagement Center plans
- Basic Agent$80 a month
- Professional Agent$120 a month
- Versatile Agent$140 a month
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Huawei Cloud Customer Engagement Center if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.