HelpCenter.io
The facts below are what the maker publishes about HelpCenter.io, checked and dated. Our editors have not written about it yet.
Plans and prices
From HelpCenter.io's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Bootstrap | $29 a year | 1 team member · Unlimited viewers · 14 days analytics · 1 language · Yearly (Save 26%) |
| Growth | $119 a year | Up to 10 team members · Unlimited viewers · 60 days analytics · Multiple languages · Yearly (Save 26%) |
| Catalyst | $179 a year | Unlimited team members · Unlimited viewers · 365+ days analytics · Multiple languages · Yearly (Save 26%) |
The facts
Each one read from HelpCenter.io's own pages, with the date it was checked.
What it does
- Access controls
- The security guide describes Admin, Editor, Translator, and Viewer roles, private or password-protected help centers, IP allowlisting, and JWT single sign-on on Catalyst.checked 8 Oct 2026
- AI answers
- AI answers use published articles as their source and link to the article used; they are included with Catalyst or available as an add-on on Bootstrap and Growth.checked 8 Oct 2026
- API
- A REST API is available on every plan, and webhooks notify a server when articles or categories change.checked 8 Oct 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Custom domain
- Yeschecked 20 Sep 2026
- Editor
- The editor supports drafts, version history, and collaboration.checked 8 Oct 2026
- Hosting
- Custom domains with SSL are included on every plan; subfolder hosting at yoursite.com/docs is included on Growth and Catalyst.checked 8 Oct 2026
- Integrations
- The integrations guide lists Zendesk, Front, HubSpot, and Intercom, and says AI suggestions and replies in those integrations require Catalyst or the AI add-on on Bootstrap and Growth.checked 8 Oct 2026
- Intended users
- The site presents the product for SaaS, ecommerce, finance, education, agency, and mobile app teams.checked 8 Oct 2026
- Paid from
- 29checked 20 Sep 2026
- Privacy
- The privacy policy says processing is carried out in compliance with the EU GDPR and Bulgarian law, and that HelpCenter.io never sells personal data.checked 8 Oct 2026
- Product
- HelpCenter.io provides a branded, searchable customer-facing knowledge base that can also power an AI Widget and embedded FAQ sections.checked 8 Oct 2026
- Publishing audience
- bothchecked 20 Sep 2026
- Security
- The security guide says HelpCenter.io runs on AWS, serves its dashboard and help centers over HTTPS, and backs up data several times a day.checked 8 Oct 2026
- SSO support
- Yeschecked 20 Sep 2026
- Support
- Growth and Catalyst include white-glove support, while Bootstrap lists standard support.checked 8 Oct 2026
- Version history
- Yeschecked 20 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Plan limits
- Bootstrap includes one team member and one language, Growth allows up to 10 team members, and Catalyst includes unlimited team members.checked 8 Oct 2026
Alternatives to HelpCenter.io
- 1
Confluence
Free planAndroidiOSWebSelf-hosted9.0From $5.42 a month - 2
ProProfs Knowledge Base
Free planAndroidiOSWebAPI9.0From $0.99 a month - 3
Zendesk Guide
AndroidiOSWebAPI8.6From $19 a month - 4
Scalar
Free planOpen sourceWebAPILinuxmacOS8.6From $150 a month - 5
Mintlify
Free planWebAPILinuxmacOS8.5From $450 a month - 6
Lark
Free planAndroidiOSWebAPI8.5From $6 a month