Hamlet
Hamlet is a flexible-space management platform for operators, landlords and developers.
What Hamlet is
Hamlet is a flexible-space management platform for operators, landlords and developers. It brings bookings, billing, member services and reporting together for coworking, serviced and flexible offices, shared kitchens, health spaces, coliving, co-warehousing, storage and parking. Members and guests can reserve rooms, desks and other resources based on live availability; guests can book and pay without an account. Billing handles recurring charges, payment collection, receipts, failed-payment retries and overdue reminders, with Xero sync. Members can use a portal or the iOS and Android apps for bookings, invoices, check-in, community features, direct messages and push notifications. Reports cover utilisation, revenue and debtors by site and across portfolios, with scheduled email delivery and CSV export. Plans are priced by location and include unlimited members, subject to fair use at unusually large single sites. Hamlet Base costs A$350 a month, and Plus costs A$595 a month; prices exclude GST. Every plan includes self-led setup, a free simple migration and support. Hamlet was founded in 2018 and is headquartered in Australia.
Good
- Supports a broad range of flexible space types
- Guests can book and pay without an account
- Automates recurring billing and payment reminders
- Reports can be scheduled or exported as CSV
- Every plan includes support and simple migration
Watch out
- No free plan; only a free trial is listed
- Base costs A$350 a month, excluding GST
- Fair-use terms apply at unusually large single sites
- No access control, community directory or event management
Who it suits
Hamlet suits operators managing flexible workspaces or other shared spaces who need booking, billing and reporting tools. It also serves landlords and developers managing multiple locations.
Verdict
Hamlet combines space bookings, recurring billing, member tools and portfolio reporting. Its location-based plans include unlimited members, but the listed Base and Plus prices exclude GST and unusually large sites are subject to fair use.
Plans and prices
From Hamlet's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Hamlet Base | $250 a month | 1 location · unlimited members · all features included · monthly; annual billing saves up to 10% |
| Hamlet Plus | $425 a month | 2 locations · unlimited members · additional locations priced per site · monthly; annual billing saves up to 10% |
| Hamlet Launch | $1,450, paid once | data migration · configuration · integration setup · training · go-live support · optional onboarding; included with Enterprise |
| Hamlet Enterprise | Priced on request | unlimited locations · unlimited members · custom integrations · compliance and vendor onboarding support · quoted with customer |
The facts
Each one read from Hamlet's own pages, with the date it was checked.
What it does
- API
- An open API is included on every plan, with API documentation supplied on request.checked 15 Oct 2026
- Automation
- Invoicing, collection, receipts, failed-payment retries, overdue reminders, booking confirmations and check-in can run automatically.checked 15 Oct 2026
- Availability
- The stated availability target is 99.5% measured monthly; contractual SLAs are available on Enterprise plans.checked 7 Oct 2026
- Bookings
- Operators can book rooms, desks and other resources by hour, day or month with member and guest rates, credits, add-ons and recurring bookings.checked 15 Oct 2026
- Compliance limitation
- Hamlet says it does not currently hold SOC 2 attestation or ISO 27001 certification and does not operate a 24/7 SOC.checked 15 Oct 2026
- Conversations
- A shared inbox combines enquiries and support, while the leads pipeline stores sources, email threads, reminders and notes.checked 15 Oct 2026
- Custom work
- Hamlet offers quoted custom integrations, automations, reports and portal changes built by its team.checked 15 Oct 2026
- Documentation
- The help site provides interactive guides for essentials, billing, invoices, advanced invoicing, member lifecycle, bookings, settings and the member portal.checked 15 Oct 2026
- Guest bookings
- Its public shop lets guests book and pay for rooms or passes without creating an account.checked 15 Oct 2026
- Independent feature view
- GetApp lists space reservation and room booking at 5.0/5 from 2 reviews, while usage tracking/analytics is 4.0/5 from 2 reviews.checked 15 Oct 2026
- Integration limits
- UniFi Access, Wi-Fi and printing are listed as in build rather than live integrations.checked 15 Oct 2026
- Integrations
- Live integrations include Xero, Stripe, Worldpay, Google Calendar, SendGrid, Slack, Jotform, Gravity Forms and Salto access control.checked 15 Oct 2026
- Legal entity
- The Australian ABN register lists Vicinia Pty Ltd as active and trading under the business name Hamlet Co from 18 May 2022.checked 15 Oct 2026
- Licence
- The terms retain Hamlet’s intellectual property and grant customers only a limited subscription right to use the platform, indicating proprietary software rather than open-source licensing.checked 15 Oct 2026
- Limit: analytics usability
- A Capterra reviewer said the admin analytics area was less straightforward and required more learning than the rest of the product.checked 15 Oct 2026
- Limit: bugs and fixes
- G2 reviewers report glitches after updates, notifications problems and some fixes taking a long time.checked 15 Oct 2026
- Limit: member notes
- A Capterra reviewer requested notes on member profiles and direct email from profiles so communications remain visible to staff.checked 15 Oct 2026
- Limit: reporting
- G2 reviewers repeatedly say reporting is complex, lacks detail or needs better ad-hoc customisation.checked 15 Oct 2026
Money
- Billing
- It supports recurring memberships, day passes, virtual offices and one-off charges with card or direct-debit collection, receipts, retries and overdue reminders.checked 15 Oct 2026
- Independent price listing
- Coworking Tech Week lists Hamlet as starting at $295 per month.checked 15 Oct 2026
The company
- Company headquarters
- LinkedIn lists headquarters in Pyrmont, New South Wales, Australia.checked 15 Oct 2026
- Company size
- LinkedIn lists Hamlet Co as privately held with 2–10 employees.checked 15 Oct 2026
- Founded
- LinkedIn lists Hamlet Co as founded in 2018.checked 15 Oct 2026
- Headquarters
- Australiachecked 28 Sep 2026
