GymCRM

GymCRM is a gym-management platform for Indian fitness businesses, combining member administration with billing, lead follow-up and attendance. It is best suited to a single-location gym that wants those workflows alongside a member portal. Its India-focused payments and reminders are a strong fit, but multi-branch operators should look elsewhere or discuss their needs with support.

Overview

GymCRM brings member records, billing, classes, attendance, leads and analytics together across web, Android and iOS. The member portal extends the system to customers, who can check membership details, attendance and invoices, view digital membership cards, and make bookings. For owners, that means the service covers both routine administration and the member-facing basics without requiring a separate portal.

The platform is optimized for one gym location. A single-site business is its clearest fit; operators planning multiple branches should contact support about their requirements before committing.

Key features

Payments, reminders and records

GymCRM accepts UPI, card and cash payments and integrates with Razorpay, giving Indian gyms payment options that span digital and in-person transactions. Renewal reminders can go by email and through the Meta WhatsApp Business API using the gym's connected number. The Android app can also send SMS from the owner's SIM, but the owner is responsible for obtaining member consent and complying with TRAI requirements.

Customers own their member records, payment history and documents, and can export members, invoices and payments as CSV. GymCRM says Supabase Row-Level Security scopes queries to the authenticated user's gym and that data in transit is protected with HTTPS/TLS. Following cancellation, data is retained for 30 days for export before permanent deletion, so customers need to retrieve anything they want to keep within that window.

Attendance and lead follow-up

Members can check in by scanning a QR code, or staff can record attendance by selecting a member manually. That gives gyms a self-service route and a staff-led fallback. The CRM tracks leads from walk-ins, calls and Instagram direct messages, with follow-up dates and conversion tracking. Lead capture, follow-up automation, sales pipeline and retention automation make it more than a billing ledger for gyms that need to keep enquiries moving toward membership.

Pricing

GymCRM is paid, with no free plan and a 14-day trial. The Launch offer costs ₹299/month and includes unlimited members, but it is limited to the first 100 gyms. The Standard plan costs ₹499/ month, caps membership at 500 and includes four staff logins; it is the clearest fit for a smaller operation that needs several staff accounts. The lower-priced offer removes the published member cap but has a limited promotion, while Standard has explicit member and login limits.

The Monthly plan costs ₹699 per gym per month. The Annual plan costs ₹6,990 per gym per year, equivalent to two months free compared with twelve monthly payments at ₹699. That makes annual billing cheaper over a full year, but commits the gym to paying for the year upfront. The published plan details do not give member or staff limits for these two plans, so buyers should confirm fit before choosing between them.

Platforms

GymCRM runs on web, Android and iOS. The Android app has an additional SMS-reminder option using the gym owner's SIM, with consent and TRAI compliance the owner's responsibility.

Who it's for

GymCRM is a sensible shortlist choice for Indian single-site gyms that want member management, payment handling, attendance, lead tracking and renewal communications in one platform. It is less straightforward for multi-branch groups, and its owner-operated SMS route may not suit a business that does not want responsibility for consent and regulatory compliance.

Pros and cons

• Pros: UPI, card and cash support with Razorpay integration suits a range of payment habits in Indian gyms.
• Pros: QR check-ins, manual attendance, and a member portal cover both staff workflows and member self-service.
• Pros: Walk-in, call and Instagram lead tracking with follow-up and conversion tools connects acquisition to retention work.
• Pros: CSV exports and a 30-day post-cancellation window give customers a defined opportunity to take records with them.
• Cons: The product is optimized for one location, leaving multi-branch needs to a support discussion.
• Cons: SMS through the Android app relies on the owner's SIM and places consent and TRAI compliance on the owner.
• Cons: Standard is capped at 500 members and four staff logins; the Launch offer is restricted to the first 100 gyms.

Alternatives

For a broader category shortlist, see Fitness CRM Software. Choose GymSales if a subscription agreement defining fees and services, with optional SMS billed per credit, better suits how you want pricing structured. WinChilla is another paid option, with a Starter plan at 97.00 US and no free plan or trial.

KriyaX CRM is a paid web-only alternative; UrbanGym is worth considering if a free plan matters. GymShakti is a paid option across web, iOS and Android. Choose Smarfle if its Solo plan's one-user, 100-client and 1 GB storage limits suit your needs: it costs $19/mo month-to-month and includes a booking link and calendar plus client management.

FitJoy may suit a web-based operation seeking an AI sales agent for lead follow-up, win-back, reviews and cold-lead revival, with SMS, WhatsApp, email and Mindbody or MarianaTek sync; its Joya plan costs $29 a month. Boost CRM is an alternative to consider for prospect pipelines, follow-up automations and sales funnels; its Pro annual plan costs €89 a year with a one-year commitment and 1 068 € billed at once.

Verdict

Choose GymCRM if you run an Indian, single-location gym and want payments, attendance, lead follow-up and member access in the same system. Its strongest case is the fit between those operational tools and local payment and reminder options. Look elsewhere if you need a clearly multi-branch setup or want SMS compliance and sending to sit outside the owner's responsibilities.