Grypp Universal CoBrowse
Grypp Universal CoBrowse is a paid browser-based co-browsing tool for contact-center support teams.
What Grypp Universal CoBrowse is
Grypp Universal CoBrowse is a paid browser-based co-browsing tool for contact-center support teams. Agents can guide customers through webpages, forms, checkouts, portals, and account areas in real time while viewing only the shared browser journey. Customers join from desktop, tablet, or mobile through a browser, without downloading software or installing an app. Agents can save and resume sessions, track conversions, and review page recordings after sessions. Listed controls include scriptless cobrowsing, visual annotation, role-based access, real-time authentication, customer permission, and masking for sensitive fields. Grypp says sessions are encrypted and that Universal CoBrowse is PCI DSS and HIPAA compliant. A public API supports embedding the service into existing workflows, either standalone or connected to a support stack. Grypp says it integrates natively with many CCaaS platforms, naming NICE CXone, Zendesk, Talkdesk, and Genesys. Cobrowsing can be combined with Grypp tools for video, document review, signatures, and payments. Pricing is provided on request based on selected features and requirements.
Good
- Customers join without installing software
- Supports desktop, tablet, and mobile sessions
- Agents can save and resume sessions
- Public API supports workflow embedding
- Includes role-based access and authentication
Watch out
- Pricing is available only on request
- Does not provide full desktop screen sharing
Who it suits
It suits contact-center IT and support teams helping customers complete browser-based tasks. It also fits organizations needing browser access without exposing a customer’s full desktop or other apps.
Verdict
Grypp Universal CoBrowse focuses on guided browser sessions for customer support, with session controls, integrations, and privacy features. Teams should request a quote to match pricing to their required features and deployment.
The facts
Each one read from Grypp Universal CoBrowse's own pages, with the date it was checked.
What it does
- API and integrations
- Grypp says its public API can embed cobrowsing into existing workflows and that it can be used standalone or connected to a support stack.checked 9 Oct 2001
- Compliance
- Grypp states that Universal CoBrowse is PCI DSS and HIPAA compliant.checked 8 Oct 2001
- Focused access
- The agent joins the shared browser journey without seeing the customer’s full desktop, other apps, or private tabs.checked 9 Oct 2001
- Focused sharing
- Agents see and guide the shared browser journey without seeing the customer’s full desktop, private tabs, or other apps.checked 8 Oct 2001
- Integrations
- The product offers a public API for embedding cobrowsing into existing workflows and can connect with an existing support stack.checked 8 Oct 2001
- Intended users
- Grypp describes Universal CoBrowse as built for contact center support teams helping customers complete online tasks.checked 8 Oct 2001
- Key features
- The product lists scriptless cobrowsing, save and resume, conversion tracking, role-based access, and real-time authentication.checked 9 Oct 2001
- Named integrations
- Grypp’s Get Started page names NICE CXone, Zendesk, Talkdesk, and Genesys among its contact-center stack imagery and says it integrates natively with many CCaaS platforms.checked 9 Oct 2001
- No customer install
- Customers join through their browser without downloading or installing software.checked 9 Oct 2001
- Other security credentials
- Grypp’s about page states it is ISO 27001 certified, completed a SOC 2 Type II audit, and is listed in CSA STAR; it describes its HIPAA posture as aligned with the standards.checked 9 Oct 2001
- Pricing
- Grypp says it provides a price based on selected features and the customer’s requirements; the page does not show a numeric price.checked 9 Oct 2001
- Privacy controls
- Grypp says sensitive fields can be masked and customer permission is required before a session begins.checked 9 Oct 2001
- Purpose
- Universal CoBrowse lets agents guide customers through webpages, forms, checkouts, account areas, and portals in real time.checked 9 Oct 2001
- Related visual tools
- Grypp says cobrowsing can be combined with video, document review, signatures, and payments.checked 9 Oct 2001
- Sales process
- Grypp offers a personalized demo and recommendation, and says pricing is based on selected features and customer requirements.checked 8 Oct 2001
- Security claims
- The cobrowsing page describes sessions as encrypted and says the product is PCI DSS and HIPAA compliant.checked 9 Oct 2001
- Security program
- Grypp says it is ISO 27001 certified, completed a SOC 2 Type II audit, and is listed in the CSA STAR registry.checked 8 Oct 2001
- Session features
- Agents can save and resume sessions, track conversions, and review page recordings for post-session insights.checked 8 Oct 2001
- Support
- The Get Started page offers a tailored recommendation, personalized demo, and ROI estimate after speaking with Grypp’s team.checked 9 Oct 2001
The company
- Company history
- Grypp says it was founded in 2017.checked 8 Oct 2001
- Founded
- 2017checked 28 Sep 2001
- Headquarters
- Northampton, United Kingdomchecked 28 Sep 2001
Where it runs
- Cross-device
- The page says customers can join on desktop, tablet, or mobile.checked 9 Oct 2001
- Device support
- The product supports customer sessions on desktop, tablet, and mobile devices.checked 8 Oct 2001
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