FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies.
What FromUsers is
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated tests can cover prototypes or live products, using tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be invited by study link or email, and Prolific is listed as a recruitment integration. The mobile app lets participants join studies; on-screen interactions can be recorded, and face-camera recording is available when enabled and consented to. Figma and ProtoPie integrations and URL snapshots are listed across plans. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. FromUsers is available on Android, iOS, and the web, with an API. The company says it does not sell personal data or use study recordings or responses to train unrelated general-purpose AI models.
Good
- Visual builder supports study logic without coding.
- Tests can include recordings and spoken feedback.
- Survey Lab includes MaxDiff and Conjoint.
- Participants can join through the mobile app.
- TLS 1.2+ encryption in transit is listed.
Watch out
- Paid platform with no free plan.
- Coffee Plan limits active studies to three.
- Coffee Plan has one seat and 20 questions per study.
Who it suits
FromUsers is aimed at UX researchers, market researchers, and product teams running surveys or usability studies. The study builder and mobile participation options suit teams collecting structured feedback across prototypes and live products.
Verdict
FromUsers combines survey tools, unmoderated testing, and participant recruitment in one research platform. Review the Coffee Plan's study and response limits before choosing it.
Plans and prices
From FromUsers's own pricing page, checked 14 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Coffee Plan (yearly) | $8 a year | 1 seat · 3 active studies · unlimited own testers · 100 responses per study · 20 questions per study · $100 billed yearly |
| Coffee Plan | $10 a month | 1 seat · 3 active studies · 100 responses per study · 20 questions per study · $10/mo; billed yearly at $100 |
| Coffee Plan (monthly) | $10 a month | 1 seat · 3 active studies · unlimited own testers · 100 responses per study · 20 questions per study · $10/mo |
| Custom | Priced on request | Custom storage and AI usage · custom panel access · custom email volume · SSO and SAML · dedicated success manager · custom legal and DPA · research coaching · Let's talk |
| Pro | — | Unlimited active studies · unlimited responses per study · unlimited study length · all listed features · 5,000 emails per month per seat · $$/per month; yearly price shown as $ (billed yearly at $) |
The facts
Each one read from FromUsers's own pages, with the date it was checked.
What it does
- API and SDK
- The public developer documentation shows an organization API key, a fromusers-sdk.js embed script and optional JavaScript methods such as event tracking.checked 14 Oct 2026
- API security guidance
- The SDK guide tells developers to keep the organization API key in environment variables or server configuration rather than public repositories.checked 14 Oct 2026
- Compliance
- FromUsers states that it is built in Switzerland and is aligned with the Swiss FADP and, where applicable, GDPR.checked 4 Oct 2026
- Data residency statement
- The company says it is based in Switzerland and may process data in Switzerland, the EEA, the United States and other provider regions using contractual safeguards for transfers.checked 14 Oct 2026
- Documentation depth
- The documentation covers account setup, survey building, study content, distribution, SDK integration, results, AI summaries and transcription.checked 14 Oct 2026
- Email integration
- Email sendouts use SendPulse for delivery, with templates, reminders and message tracking for opens, clicks and bounces.checked 14 Oct 2026
- Independent coverage: G2 category
- G2's user-research category page reports 214 products and an October 2026 average rating of 4.56 out of 5; FromUsers is not among the highlighted products.checked 14 Oct 2026
- Independent coverage: G2 homepage
- G2's homepage says its database contains more than 3.6 million reviews and displays popular products such as Jira, Asana and ClickUp; FromUsers is not displayed.checked 14 Oct 2026
- Independent coverage: Gartner category
- Gartner Peer Insights lists eight user-research-platform products and names UserTesting, Contentsquare, Appcues, dscout and Userlytics among its vendors; FromUsers is not shown.checked 14 Oct 2026
- Independent coverage: repeated complaints
- No independent complaints about FromUsers could be verified on the opened G2, Gartner Peer Insights, TrustRadius, GetApp or Trustpilot pages because none displayed FromUsers reviews.checked 14 Oct 2026
- Independent coverage: repeated praise
- No independent reviewer praise about FromUsers could be verified on the opened G2, Gartner Peer Insights, TrustRadius, GetApp or Trustpilot pages because none displayed FromUsers reviews.checked 14 Oct 2026
- Independent coverage: Trustpilot
- Trustpilot's opened homepage presents company review search and featured businesses but does not show a FromUsers profile or rating.checked 14 Oct 2026
- Independent coverage: TrustRadius
- TrustRadius' categories page includes a Usability Testing category under Research, Data & Analytics, but no FromUsers listing is visible on the opened page.checked 14 Oct 2026
- In-product SDK
- A JavaScript SDK embeds surveys as modals, banners, toasts or other triggered placements inside a web app.checked 14 Oct 2026
- Intended users
- The homepage says FromUsers is built for UX researchers, market researchers, and product teams.checked 4 Oct 2026
- Licence
- The official pages opened describe the hosted service and SDK but do not state an open-source licence.checked 14 Oct 2026
- Limit: advanced media
- File uploads, video/audio responses, session recordings, mobile app testing, transcription and AI insights are not included on Coffee.checked 14 Oct 2026
- Limit: transcription quality
- The documentation warns that background noise reduces transcription quality.checked 14 Oct 2026
- Logic and experimentation
- The visual builder supports branching, conditional logic, randomization, random assignment, variables and formulas without coding.checked 14 Oct 2026
The company
- Headquarters
- Switzerlandchecked 28 Sep 2026
Where it runs
- Independent coverage: GetApp
- GetApp states that its directory contains more than 45,000 software solutions and 2.5 million user reviews; the opened homepage does not show FromUsers.checked 14 Oct 2026
- Mobile participant app
- The companion app provides a WebView study experience and native screen, camera and microphone capture when a study requires it.checked 14 Oct 2026
Money
- Limit: Coffee plan caps
- The entry plan is limited to three active studies, 100 responses per study and 20 questions per study.checked 14 Oct 2026
- Limit: published Pro price
- The pricing page displays the Pro monthly amount as '$$' and its annual amount as '$', so an exact Pro price is not published there.checked 14 Oct 2026
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