Ballpark
7.7#3 in usability testing softwareFrom $125 a monthAndroidiOSWebAPI
VisitBallpark vs FromUsers
What both publish
| Fact | Ballpark | FromUsers |
|---|---|---|
| Headquarters | London, United Kingdom | Switzerland |
| Product | Ballpark is a research platform for consumer, brand and product research, with surveys, interviews, video, voice, visuals and tasks. | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. |
| Security | Ballpark lists EU hosting, GDPR compliance, SAML-based SSO, SOC 2 Type II, multi-layer encryption and user permissions as security features. | The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging. |
| Security controls | Ballpark states that it is EU-hosted, GDPR compliant, supports SAML SSO, has SOC 2 Type II, multi-layer encryption and granular permissions. | FromUsers states that production endpoints use TLS 1.2+, stored files and databases are encrypted, and workspaces use role-based access and isolation. |
| Support | Enterprise includes training, onboarding and research services support; Enterprise for Agencies adds tailored support for individuals or small teams commissioning external research. | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. |
| Survey builder | Survey studies support open and closed questions, multiple choice, rating scales, dates and yes/no formats. | The documentation describes questionnaires with more than 30 content types, including NPS, matrix, MaxDiff and conjoint. |
Ballpark plans
- Free TrialFree
- Participant recruitmentPriced on request
- Starter$125 a month
- Business$229 a month
- Enterprise PlatformPriced on request
- Enterprise—
FromUsers plans
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- Pro—
Pick Ballpark if…
You want what its maker publishes above — check its page for the details.
Pick FromUsers if…
FromUsers is aimed at UX researchers, market researchers, and product teams running surveys or usability studies. The study builder and mobile participation options suit teams collecting structured feedback across prototypes and live products.