Ferndesk
The facts below are what the maker publishes about Ferndesk, checked and dated. Our editors have not written about it yet.
Plans and prices
From Ferndesk's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro | $149 a month | 1,000 AI conversations/month · 5 seats · 5 languages · 7-day free trial · $149 /month; or $1,490 a year, two months free |
| Enterprise | $399 a month | 2,500 conversations/month · SSO (SAML) and SCIM · custom integrations · priority support · From $399 a month |
| Early-stage Pro | $75 a month | For pre-seed or under $1M ARR and fewer than 10 people · full Pro plan · $75 a month for your first year; $745 if you pay the year up front; standard $149 a month from month 13 |
The facts
Each one read from Ferndesk's own pages, with the date it was checked.
What it does
- AI tool access
- Ferndesk supports MCP connections for teams to work with their workspace and for help center readers to search published documentation through compatible AI tools.checked 11 Oct 2026
- API and webhooks
- The public API can manage articles, drafts, publishing, revisions, translations, analytics, feedback, and conversations; webhooks send signed activity notifications.checked 11 Oct 2026
- Article review
- Fern checks help articles against the product, fixes changed content, drafts missing content, and can automatically review changes from pull requests.checked 11 Oct 2026
- Compliance
- Ferndesk states that it is not currently SOC 2 certified.checked 11 Oct 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Custom domain
- Yeschecked 20 Sep 2026
- Help center features
- The help center includes collections and articles, keyword and AI search, custom domains or subfolder hosting, SEO controls, redirects, and an embedded widget.checked 11 Oct 2026
- Integrations
- The integrations page lists support tools including Intercom, Zendesk, Help Scout, and Slack, plus GitHub, Linear, Discord, Gmail, and other services.checked 11 Oct 2026
- Intended users
- Ferndesk describes its help center as software for SaaS teams whose products change faster than their documentation.checked 11 Oct 2026
- Limit
- Only subdomains can be used for custom domains; apex domains are not supported.checked 11 Oct 2026
- Paid from
- 149checked 20 Sep 2026
- Product
- Ferndesk is a customer-facing help center with an AI agent that checks articles against a product, drafts updates, and keeps documentation current.checked 11 Oct 2026
- Publishing audience
- bothchecked 20 Sep 2026
- Publishing control
- Fern does not publish articles automatically; users review and approve drafts before they go live.checked 11 Oct 2026
- Security
- Ferndesk says data is encrypted in transit, integration credentials are encrypted before storage, and customer content is not used to train Ferndesk or third-party foundation models.checked 11 Oct 2026
- Source code access
- GitHub access is read-only, and Ferndesk says it does not store customer source code in its product databases or maintain a persistent search or embedding index of it.checked 11 Oct 2026
- SSO support
- Yeschecked 20 Sep 2026
- Support
- The Enterprise plan includes priority support and white-glove onboarding; its page also lists security questionnaire support.checked 11 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
The company
- Headquarters
- Dover, Delaware, United Stateschecked 28 Sep 2026
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