Ferndesk
6.9#82 in knowledge base softwareFrom $75 a monthWebAPI
VisitFerndesk vs ProProfs Knowledge Base
ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Ferndesk | ProProfs Knowledge Base |
|---|---|---|
| Compliance | Ferndesk states that it is not currently SOC 2 certified. | The pricing page states GDPR and SSL compliance, while ProProfs' compliance page states commitments to GDPR, CPRA and applicable privacy laws. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | Yes |
| Integrations | The integrations page lists support tools including Intercom, Zendesk, Help Scout, and Slack, plus GitHub, Linear, Discord, Gmail, and other services. | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | The Enterprise plan includes priority support and white-glove onboarding; its page also lists security questionnaire support. | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. |
Ferndesk plans
- Pro$149 a month
- Enterprise$399 a month
- Early-stage Pro$75 a month
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
Pick Ferndesk if…
You want what its maker publishes above — check its page for the details.
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.