ezyWFM
ezyWFM is a cloud workforce-management service for contact centers, available through the web and an API.
What ezyWFM is
ezyWFM is a cloud workforce-management service for contact centers, available through the web and an API. Forecasting uses Erlang C/X calculations together with seasonal patterns, historical trends, and special events to estimate staffing needs. Scheduling can generate shifts from forecasts, assign work by skills, and support shift bidding and swaps. Agents can clock in and out from any device, track breaks, request time off, and manage swaps through a mobile-friendly interface. Dashboards cover service levels, agent performance, and forecast accuracy, with CSV and Excel exports. The REST API imports historical data, syncs employees from an HRIS, and receives real-time agent states from an ACD. Plans are billed monthly per active user: Basic costs 8.00 USD, Pro 15.00 USD, and Enterprise 25.00 USD. A seven-day Basic trial supports up to three users without a credit card.
Good
- Forecasts staffing with Erlang C/X calculations
- Generates schedules from forecasts
- Supports skills-based assignments and shift swaps
- Provides REST API integrations
- Includes a seven-day trial
Watch out
- No free plan
- Trial is limited to three users
- Billing is per active user
- Advanced features vary by paid plan
Who it suits
It suits contact centers needing interval forecasting, skills-based scheduling, adherence tracking, and agent self-service. Teams can choose plans based on active users and support requirements.
Verdict
ezyWFM brings forecasting, scheduling, attendance, analytics, and API connectivity into one contact-center service. Its per-user plans and trial provide a defined entry path, while support levels differ by plan.
Plans and prices
From ezyWFM's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $8 a month | Essential WFM features for small teams · Email support (next business day) · Shift bidding, advanced reports, API access, real-time adherence and SSO listed as features, without plan availability indicated · Monthly billing; charged per active user each month |
| Pro | $15 a month | Advanced features for growing teams · Priority email support (same business day) · Dedicated support · Monthly billing; charged per active user each month |
| Enterprise | $25 a month | Custom integrations via professional services · SLA guarantees · Priority support with 4-hour response · Monthly billing; charged per active user each month |
The facts
Each one read from ezyWFM's own pages, with the date it was checked.
What it does
- Agent self-service
- Agents can view upcoming shifts, swap shifts with colleagues, and request time off from a mobile-friendly interface.checked 5 Oct 2026
- Analytics
- Dashboards track service levels, agent performance, and forecast accuracy, with CSV and Excel exports.checked 5 Oct 2026
- API and integrations
- The documentation describes a REST API for importing historical data, syncing employees from an HRIS, and pushing real-time agent states from an ACD.checked 5 Oct 2026
- Forecasting
- Forecasting uses Erlang C/X calculations and analyzes seasonal patterns, historical trends, and special events to estimate staffing requirements.checked 5 Oct 2026
- Hosting and service providers
- The privacy policy identifies Fly.io for cloud hosting, Stripe for payment processing, SendGrid for email delivery, and Sentry for error monitoring and debugging if enabled.checked 5 Oct 2026
- Purpose
- ezyWFM is a workforce management solution built for contact centers.checked 5 Oct 2026
- Scheduling
- Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps.checked 5 Oct 2026
- Security and privacy
- The privacy policy says ezyWFM does not sell personal information and describes encryption in transit and at rest, bcrypt password hashing, security assessments, access controls, and audit logging.checked 5 Oct 2026
- Support
- The pricing page lists next-business-day email support for Basic, same-business-day priority email support and dedicated support for Pro, and 4-hour priority support for Enterprise.checked 5 Oct 2026
- Time and attendance
- The service supports web-based clock in/out from any device, break tracking, and time-off requests with approvals.checked 5 Oct 2026
Money
- Billing and trial limit
- The site says billing is monthly, based on active users, and that trial data is preserved for 30 days after expiration.checked 5 Oct 2026
- Trial
- New accounts get a 7-day trial with Basic features for up to 3 users, and no credit card is required to start.checked 5 Oct 2026
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