Aspect Workforce
7.4#4 in workforce management softwareFrom $1 a monthAndroidiOSWebAPI
VisitAspect Workforce vs ezyWFM
What both publish
| Fact | Aspect Workforce | ezyWFM |
|---|---|---|
| Forecasting | The platform uses multi-model forecasting that learns from demand patterns and adapts in real time. | Forecasting uses Erlang C/X calculations and analyzes seasonal patterns, historical trends, and special events to estimate staffing requirements. |
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | ezyWFM is a workforce management solution built for contact centers. |
| Scheduling | The product supports schedule management, shift swaps, availability checks, and automated approvals. | Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps. |
Aspect Workforce plans
- Basic$1 a month
- Aspect WorkforcePriced on request
ezyWFM plans
- Basic$8 a month
- Pro$15 a month
- Enterprise$25 a month
Pick Aspect Workforce if…
It is aimed at enterprise contact centers coordinating agents across multiple sites, regions, or countries. The mobile app is relevant to customers who activate the new Cloud Workforce.
Pick ezyWFM if…
It suits contact centers needing interval forecasting, skills-based scheduling, adherence tracking, and agent self-service. Teams can choose plans based on active users and support requirements.